Experience

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  DEPT®

  • Global Operations, Project Manager

    • Jan 2023 - Oct 2023

    Product owner for Resource Guru, leading system-wide clean-up and significant cost savings by eliminating unused profiles. Collaborated with team resourcing leads to ensure appropriate access and troubleshoot issues via Jira ticketing system.Partnered with Global Head of Resourcing to create and enhance capacity dashboard through Google Looker Studio, providing availability via different data points (Team, region, job title, department etc.) enabling leadership to encourage inter-agency collaboration and determine appropriate staffing levels. Responsible for monthly data preparation and analysis of 37 companies and 4K employees availability to the C-suite.Facilitated focus group to streamline Operations Knowledge Center. Realigned structure, and updated all system SOP information. Developed, tested, and launched an AI chatbot through Slack to reduce inquiries. Created comprehensive training materials, including guides, knowledge base content, core learning materials, video tutorials and FAQ’s tailored to different users levels from beginning to advanced via Northpass.Led Jira Work Management project, creating an agile software project with Jira to manage global operations priorities and ensure work completion on time. Designed issue flow and built a global dashboard for Operations Director.

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  Wayfair

  • Boston, Massachusetts, United States

  • Project Manager - Systems and Standards, Employee Resource Center

    • Jan 2022 - Jan 2023
    • Boston, Massachusetts, United States

    Served as product owner and implementation lead for ServiceNow (HR), collaborating with engineers to prioritize enhancements.Restructured ServiceNow requests to focus on high-impact projects, successfully launching 70+ SLAs to a team of 50. Identified partner restraints and proactively enrolled as a Citizen Developer to absorb work from the engineering team, ensuring timely delivery of requests. Developer on Tier 1 tickets, adjusting routing and assignment groups.Conducted global leave audit for all employee locations to ensure process and compliance alignmentProduct owner: Workday. Enhanced FMLA claim processing, saving an estimated 20 hours per week and eliminating manual tracking.Partnered with Benefits Administration to ensure policies were up-to-date and regionally appropriate on Brightspot CMS.Established and monitored operational metrics to evaluate processes, identify improvement areas, and optimize strategies.Collaborated closely with Employee Resource Center, HR Business Partners, and Legal to drive operational excellence.Identified and mitigated risk in people operations support by sourcing vendors for bilingual and ASL/BSL services, ensuring compliance and understanding.Collaborated to create 100+ standardized SOPs, documenting 90% of current processes in 4 weeks. Maintained process documentation and knowledge articles, serving as SME and providing training on best practices for team support and employee self-service.

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  EF Education First

  • Senior Talent Acquisition Project Specialist

    • Sep 2018 - Sep 2021

    Product Owner, Salesforce Lighting - Led system implementation, ensured data hygiene for imported files, reported and resolved 75+ issues, collaborated with engineers, and trained 20 team members with a 95% success rate in new system compliance. Designed personalized team dashboards for monitoring applicant statuses.Analyzed ATS and Google Analytics data for Contracts team. Designed Salesforce team dashboards for performance analysis. Identified drop-off in application. Restructured initial questionnaire to decrease drop-off rate by 14%.US Center Project Manager for Confluence - process documentation and knowledge management. Ensured gathering requirements, project timeline, achieving milestones and on-time delivery. Developed change management processes to ensure adoption. (90% usage at 3 month mark)Designed new procedures and workflow revisions for team recruitment effectiveness, including development of Candidate Experience Feedback Survey and automation enhancements in Salesforce to streamline recurring processes.Ensured data integrity and compliance, developing audit controls and driving process improvements, including credential audit for 2000+ teachers.Identified gaps in application demographics, partnered with Global Recruitment Director for new application sources to diversify applicant pipeline.

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  Institute of International Education

  • United States
  • Non-profit Organization Management
  • 700 & Above Employee

  • Portfolio Event and Project Manager, Strategic Events and Professional Development

    • Apr 2017 - May 2018

    Responsible for strategic planning, team policies and procedures, training, compliance, branding, staffing and ensuring programmatic excellence. Frequently collaborate with internal and external stakeholders. Managed a team of five. Portfolio includes 200+ events per year for programs such as Fulbright, National Security Education Program, Boren and Hubert Humphrey Fellowship. Provided innovative event strategies and served as the main point of contact for internal and external client groups, ensuring high participant satisfaction. Collaborated with content developers to align with event objectives.Distribute staffing resources to deliver projects.Centralize and refine event procedures to standardize approach.

  • Senior Project Manager, Events & Enrichment

    • Mar 2016 - Oct 2017

    Managed a team of 5.Conceived, programmed, and executed two-week higher education study tours for 10-12 Indian higher education administrators to effusive praise from participants, Indian Embassy and sponsors. Study tours included visits to 16 institutions and covered over 30 topics ranging from accreditation to race relations on U.S. college campuses.Administered all visiting scholar activities for the United States impacting over 350 scholars yearly through multi-day seminars on topics like immigration and climate change, and one-day experiences that showcased American culture.Directed multi-regional pre-departure orientations for approximately 1,000 attendees. Negotiated $40K in audiovisual discounts.Accountable for contractual compliance and fiscal management of $2.5M with reporting responsibility to Department of State and IIE.

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  World Resources Institute

  • Washington D.C. Metro Area

  • Events and Conference Services Manager

    • Oct 2014 - Sep 2015
    • Washington D.C. Metro Area

    Completed 70+ events with participation from 10 to 400 and developed a SOP manual for distribution.Managed hybrid and virtual events for global attendees.Cultivated internal and external relationships that helped strengthen event operations and network.Chaired the Employee Engagement Committee, and the Gender and Communications working group for the DC office of 250+ people. Planned monthly events to foster an engaging workplace culture. Implemented policies in events to encourage a more equitable and diverse panel. Developed a checklist for all external events to be reviewed prior to leaderships participation to ensure that diverse voices were represented.

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  The Mark Twain House & Museum

  • Hartford, Connecticut Area

  • Intern, Communications & Programs - MTA Fieldwork

    • Feb 2014 - May 2014
    • Hartford, Connecticut Area

    Working with the Director for Communications & Special Projects, I gained valuable knowledge of the inner workings of an international cultural heritage property, including how a destination makes the public aware of its endeavors and programs to draw audiences. Generated content and provide copy for events listed on website and seasonal brochure Created and implemented strategies for engagement with community partners on special events and with key international tourism markets

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  U.S. Department of State

  • Melbourne, Australia

  • Public Affairs Assistant

    • Dec 2012 - Oct 2013
    • Melbourne, Australia

    Enhanced the bi-lateral relationship between the U.S. and Australia by redesigning, developing, and orchestrating the Consulate's primary and secondary school outreach program encompassing nearly half of Australia. Increased the program by 50% and incorporated stakeholder feedback to focus on underserved and rural communities.Planned Consular activities for 2 U.S. Navy ship visits; arranged public tours for 1,500, designed 11 outreach activities for enlisted sailors to engage with community members from organizations such as the YWCA and the Centre for Multicultural Youth. Coordinated a reception aboard the USS Blue Ridge, the Command Ship of the USS 7th Fleet. Attendees included U.S. Ambassador Bleich and Admiral Swift.

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  Grant Thornton LLP

  • Melbourne, Australia

  • CRM Assistant, Operational Services - Marketing

    • Jun 2012 - Dec 2012
    • Melbourne, Australia

    I was brought on as a contracted employee to assist with migration of data into a national database.• Prepared and cleansed over 30,000 client entries to be migrated into national system. Assisted on presentation to staff regarding data migration.

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  Roger Williams University

  • Bristol, Rhode Island

  • Administrative Assistant, Spiegel Center for Global and International Programs

    • Sep 2007 - Jan 2012
    • Bristol, Rhode Island

    The Spiegel Center for Global and International Programs aimed to actively encourage and support students while they took advantage of an often life-transforming learning opportunity in education abroad. As front line staff and the first interaction many students had during this experience, I had to be organized, knowledgeable and understanding. I processed over 300 applications annually.Coordinated all of the events and information sessions originating out of SCGIP - 40-50 events annually.Processed over 300 applications per academic year.Supported 4 staff members and managed 7 student staff.