Experience

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  Direct Online Services LTD

  • Gloucester, United Kingdom

  • Chief Operating Officer

    • Jan 2018 - Aug 2018
    • Gloucester, United Kingdom

    Key Achievements:- Improvement in on time in full from 90% to 97%.- Inventory reduction from 7 to 4 weeks.- Implementation of new management structure across operations. Recruitment of Merchandise Manager, Warehouse Manager and 2 Shift Managers. - Implementation of continuous improvement regime through KPI and planning models to enable business to improve service and efficiency

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  Jack Wills

  • London, United Kingdom

  • Interim Head of Global Logistics

    • Jan 2013 - Mar 2014
    • London, United Kingdom

    Having inherited the role following a very challenging peak trading period and the recent implementation of SAP, I built a strong team and overhauled the processes at the DC. Built very good relationships between the DC, Head office, e Commerce, Wholesale and Retail teams. All of this resulted in a much improved operation and one which delivered a successful peak trading period the following year.Developed supply chain strategy to enable business objectives.Improved customer service while reducing supply chain costs year on year by improved cross functional planning, improved processes, systematic review of key performance indicators and empowering the team.

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  Nicole Farhi (On Behalf of Kelso Place)

  • London, United Kingdom

  • Interim IT and Supply Chain Project Director

    • Jan 2012 - Nov 2012
    • London, United Kingdom

    I Led Supply Chain and IT demerger from French Connection on behalf of venture capitalist Kelso Place.This involved Implementation of new Head office, IT infrastructure, ERP system, POS system, e-commerce systems, Distribution centre, end to end business processes and organisation structure to allow Nicole Farhi to operate as stand alone business.

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  DHL

  • London, United Kingdom

  • Interim VP Project Risk Management

    • May 2011 - Nov 2011
    • London, United Kingdom

    I Led design and creation of new project risk life cycle to improve DHL project delivery. This ensured Sales, Solutions, Operations and Customer objective were aligned supported by robust project methodology and risk management process. This new methodology is being deployed globally within DHL Supply Chain.

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  Smythson of Bond Street

  • London

  • Operations Director (Logistics, IT, Production and Retail Operations)

    • Jul 2008 - Mar 2011
    • London

    Smythson: Luxury leather and stationery international retailer with £20M sales, 15 stores and over 200 employees.Responsibilities: Strategic and Operational development of Retail, IT, Production and Logistics to support business growth strategy, part of board report to Owner.Main Achievements- Retail sales 20% year on year growth- Implementation of operation disciplines, productivity measures and key performance indicators resulting in improved conversion, average transaction value, fulfilment, speed to market, on time in full and efficiencies- Implemented IT governance around major system changes delivering reliable IT infrastructure, Support, SAP and EPOS rollout- Contract negotiations with vendors resulting in significant cost saving. For example SAP hosting saving of 20%, Distribution saving 10%, Paper costs for stationary 25% saving.

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  House of Fraser

  • London, United Kingdom

  • Head of Supply Chain

    • Mar 2005 - Apr 2008
    • London, United Kingdom

    Responsible for leading the Logistics, Imports, E-fulfilment and Home Delivery teams to provide a cost effective supply chain operation, reported to board. Key achievements include:- Led strategic review of extending supplier payment days- Identified and delivered £1.6M warehouse and distribution saving- Successful design and implementation of e- fulfilment operation- Strategic review of product flow from supplier to store resulting in 75% of throughput cross docked reducing costs and increasing network capacity- Integration of Jenners and Beatties acquisition into House of Fraser network with significant savings

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  WHSmith

  • Swindon, United Kingdom

  • Supply Chain Development Director

    • Jan 2002 - Jul 2005
    • Swindon, United Kingdom

    Responsibilities: To create supply chain that minimised costs without impact to availability by better use of inventory, capacity and scheduling. The role involved managing supply chain development team to implement change across organisation through specific projects.Key Achievements- Supply Chain Strategy supporting business goals- £5M saving to bottom line through business re- engineering

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  Clarks International

  • Logistics Manager

    • 1997 - 2003

    Responsible for designing supply chain strategy to support global sourcing and global retail

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  Exel

  • Various Operation Roles

    • 1990 - 1997