Experience

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  iA Dealer Services

  • Canada
  • Insurance
  • 1 - 100 Employee

  • OEM Relationship Manager

    • Nov 2020 - Present

  • Dealer Services Consultant

    • Dec 2014 - Nov 2020

    Responsibilities include:Promoting IA SAL concepts to accounts assign to my portfolio and monitor their performance according to our Lean process * Compiling data and submit monthly report to management to prepare action plans* Schedule advanced meetings and provide agendas based on action planned * review monthly results versus business plan with explanations on areas of opportunity and corrective measures.* Renew objectives for next follow up and present sales analysis.* verify accuracy of data generated by F&I cross-referencing with internal data from accounting.* Provide on going group and one on one training both in house and schedule off site workshops when further understanding is required.* Ensure open communication with dealership controller to ensure accuracy of remittance statements and invoicing.* Create harmony between departments and establish proper processes for each.* Ensure follow up after all meetings within the account via email to management.Build a trusting relationship with my portfolio of accounts to ensure trust between IA and our dealerships.

• 

  iA Financial Group (Industrial Alliance)

  • Oakville Ontario

  • Regional Sales Manager-Ontario

    • 2019 - Nov 2020
    • Oakville Ontario

• 

  STRATFORD TOYOTA

  • STRATFORD ONTARIO

  • General Sales Manager

    • May 2012 - May 2014
    • STRATFORD ONTARIO

    Responsibilities:* The general sales manager is expected to uphold the highest ethical standards in every aspect of the job.• Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.• Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.• Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.• Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.• Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.• Meeting monthly with the dealership’s general manager to review forecasts and profits for each department.• Working directly with the dealer principle on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.• Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.• Auditing all appraisals of trade-in vehicles.

• 

  STRICKLAND AUTOMART

  • Stratford Ontario

  • FINANCE/SALES MANAGER

    • Jul 2009 - Jun 2012
    • Stratford Ontario

    • Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.• Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.• Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.• Understanding and complying with OMVIC and local regulations that affect the new and used-vehicle and finance departments.• Creating and maintaining a program with the sales department that will ensure all new sales are referred to the F&I department.• Training and providing the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.

• 

  INGLIS CYCLE CENTER

  • London, Canada Area

  • FINANCE MANAGER/Sales

    • Jun 2004 - Jun 2009
    • London, Canada Area

• 

  Crabby Joe's Tap and Grill

  • London, Canada Area

  • Restaurant Bar Manager

    • Jun 1996 - Jun 2004
    • London, Canada Area

    * Responsible for all hiring, training and scheduling of wait staff, daily beverage inventory control and interactive customer service. * High traffic day and night this required all staff and management to be active and knowledgeable in all areas of the restaurant.* Effective leadership which lead to long term loyal staff