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Desiree Young-robinson is a seasoned operations professional with 30+ years of experience in managing teams, inventory control, and customer satisfaction. She has worked in various roles, including Assistant Manager/Shift Supervisor, Team Leader, and Customer Service Associate. Desiree holds an Associate of Applied Science degree in Computer and Electronics Engineering Technology from ITT Technical Institute, and an Associate degree in Art – Business Management from Baltimore City Community College.

Experience

  • Vitel Communications, LLC
    • Baltimore, Maryland Area
    • Warehouse
      • Nov 2011 - Present
      • Baltimore, Maryland Area

      Equipment inventory, and past out equipment to the feild techs.

    • Customer Service Assiocate
      • Jun 2011 - Feb 2012

      Uphold store cleanliness and appearance Provide friendly service and hot food.

    • Assistant Store Leader
      • Mar 2007 - Jun 2011

      Function as main store leader in store leaders absence o Supervise a total of 20 employees and maintain labor cost o Enforce company rules, policies and procedures o Complete monetary transactions o Maintain store paperwork o Uphold store cleanliness and appearance

    • Work Study
      • Sep 2007 - Sep 2009
      • Computer Lab

      Helped students fix or locate information.

    • Burger King
      • May 2001 - Aug 2007

      Responsible for restaurant operations, including opening and closing procedureso Managed a total of 50 employees by providing training, production direction encouraging teamworko Acted as team motivatoro Resolved customer complaintso Maintained paperwork including cash reporting, inventory contro...

    • Team Leader
      • Jul 2001 - Jan 2004

      Lead fast and efficient team, coaching and evaluating members o Maintained inventory, ordered for and reset food area o Prepared team member's schedules o Conducted interviews and participated at job fairs o Promoted excellent customer service skills

    • Department Manager/Sales Coordinator
      • Nov 1998 - Aug 2001

      Supervised at minimum 10 employees at a time and maintain labor cost o Prepared schedules and trained new hires o Maintained department paperwork and inventory for retail, jewelry, shoes, and soft line products departments

    • Assistant Manager/Shift Supervisor
      • Sep 1991 - Oct 1998

      Responsible for restaurant operations, including opening and closing procedures o Managed a total of 50 employees by providing training, production direction encouraging teamwork o Acted as team motivator o Resolved customer complaints o Maintained paperwork including cash reporti...

Education

  • 2012 - 2013
    American Beauty Academy
  • 2010 - 2011
    ITT Technical Institute
  • 2006 - 2009
    Baltimore City Community College
  • Professional Career Development Institute

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail.”

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