Experience

• 

  So-Cal Value Added LLC

  • Camarillo, California, United States

  • Customer Support Specialist

    • 2020 - Present
    • Camarillo, California, United States

• 

  Carrie Alexander Insurance Services

  • Chula Vista, CA

  • Client Services Representative

    • Jun 2017 - Present
    • Chula Vista, CA

• 

  Ivantis, Inc

  • Irvine,CA

  • Clinical Trial Assistant

    • Apr 2015 - Sep 2016
    • Irvine,CA

    • In-house clinical trial assistant reporting to Sr. Director of Clinical Research• Worked directly with Sr. Director to overhaul internal Trial Master File (TMF) system for 3 large OUS randomized clinical studies – 17 sites, 450+ subjects• Received, organized, and maintained incoming shipments of study documents and regulatory materials• Performed data entry in a 2-key system; assisted in database audits• Maintained and tracked study site materials; assembled and shipped study materials to OUS sites as necessary• Assisted in assembling and shipping regulatory submission documents and coordinate deadlines with field personnel

• 

  Woods Humane Society

  • San Luis Obispo, California Area

  • Customer Service Representative

    • Jan 2013 - May 2014
    • San Luis Obispo, California Area

    • Performed all front desk operations in a fast-paced demanding environment - including data entry, creation and filing of medical records, management of multiple incoming communications (telephone, emails, website help forms), maintained appointment scheduler, assisted in microchipping of animals and ensuring registration, and tracked in-office sales. • Volunteered for and completed full update and overhaul of internal new hire training documents and training plan

• 

  Taco Temple

  • Morro Bay, CA

  • Hostess

    • Mar 2011 - Jan 2013
    • Morro Bay, CA

    • Managed guest reception and flow, coordinated table turnover with cleaning staff and ensured proper seating timing while communicating with server staff• Processed all dining payments, including to-go orders

• 

  The Home Depot

  • Glendora, CA

  • Cashier and Customer Service Rep

    • Jan 2010 - Feb 2011
    • Glendora, CA

    • Performed cashier duties in busy retail establishment• Part of a team that met sales goals for the term spent at Home Depot• Sorted and announced daily sales promotions store-wide

• 

  Transmodus

  • Oxnard, California

  • Supervisor/Data Entry Clerk

    • Jan 2008 - Oct 2009
    • Oxnard, California

    • Promoted to supervisor role 6 months into data entry clerk position; reported to the Chief Executive Officer• Managed team of 5 data entry clerks• Created new training plan and training materials; aided in integrating training plan into company SOPs• Organized and streamlined company objectives into priority listings, created data entry monitoring tools, and revised data entry clerk schedules into more manageable timetable• Data entry clerk responsibilities, paper-check and credit card payments

• 

  Santa Barbara Bank and Trust

  • Camarillo, CA

  • Administrative Assistant

    • Aug 2007 - Jun 2008
    • Camarillo, CA

    • Trained on bank teller activities, aided in customer transactions• Balanced teller drawer and vaults daily; performed ‘buy & sell’ from the vault as necessary, ensuring teller drawer cash amounts accurate• Received checking and savings account deposits