Experience

• 

  Vrancor Group

  • Canada
  • Hospitality
  • 1 - 100 Employee

  • Assistant General Manager

    • Jun 2022 - Present

    Assistant General Manager at Holiday Inn Express and Staybridge Suites Niagara on the Lake

  • Guest Services Manager

    • Mar 2018 - Jun 2022

    Guest Services Manager of the new Holiday Inn Express and Staybridge Suites - Niagara on the Lake. Located at 524 York Rd.

• 

  Best Western Colonel Butler Inn, Niagara's Finest Hotels

  • Canada
  • Hospitality
  • 1 - 100 Employee

  • General Manager

    • May 2007 - Mar 2018

    The Best Western Colonel Butler Inn is located in Niagara on the Lake, Ontario, and is affiliated with Niagara's Finest Hotels.As the General Manager, I oversee the hotel’s day-to-day operations for optimum performance in guest satisfaction, employee performance, and revenue management. Responsible for drafting the annual hotel budget, forecasting occupancy and managing rate strategies, the hotel’s online and social media presence, hiring and training of staff, and for implementing environmental initiatives.

  • Guest Service Agent

    • Apr 2005 - May 2007

    General Manager at Best Western Colonel Butler Inn (May 2007 - Present)Partially responsible for company's social media presence/marketing and for search engine placement of company's websites (January 2009 - Present)Guest Service Agent at Harbour House Hotel (April 2005 - May 2007)

• 

  SAAN Stores

  • Ontario, Canada

  • Sales Associate

    • Mar 2004 - Oct 2004
    • Ontario, Canada

• 

  McGinnis Front Row

  • Waterloo, Ontario

  • Head Security

    • Aug 2000 - Sep 2002
    • Waterloo, Ontario

    A restaurant / sports bar located in Waterloo, Ontario.