Bio
Experience
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SERVICE OFFICE MANAGER/WARRANTY ADMINISTRATOR
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Dec 2004 - Present
* Deliver sound, reliable service administration oversight and cross-functional team direction serving key role processing $320K in monthly warranty claims.* Supervise three direct reports as they process enterprise cars as well as payroll through ADP/CDK.*Identify appropriate talent, recruit, an...
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Al Packer Lincoln Mercury (Acquired by Apple Ford)
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Baltimore, Maryland Area
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Service Office Manager
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Jan 1997 - Dec 2004
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Baltimore, Maryland Area
Supervised 4 Service Office personnel and functionsTrained 2 individuals in processing warranty claims in accordance with manufactures policies Calculated weekly payroll for 18 employees for submission to accountingControlled costs associated with the Service Department Office budgetAccounting jo...
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Education
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2007 - 2007American InterContinental University
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2004 - 2006University of Phoenix
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1999 - 1999ACCT Computer Taining
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References
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