Experience

• 

  Everyday Loans Limited / Trust Two

  • Bourne End, Buckinghamshire, United Kingdom

  • Collections Manager

    • May 2015 - Present
    • Bourne End, Buckinghamshire, United Kingdom

    Everyday Loans May 2015 - Present Branch Development Manager Trust Two• Meeting customers face-to-face to assist with their financial requirements• Offering unsecured loans to homeowners and tenants • Offering personal loans• Calling customers from broker leads to offer finance • Converting these against my targets each month and also through debt collection work

• 

  Lok'nStore

  • Farnborough

  • Centre Manager

    • Apr 2015 - May 2015
    • Farnborough

    Lok n Store (Farnborough) April 2015 - May 2015Branch Manager Reason for leaving - Job offer

• 

  City Admin Ltd

  • Field Based

  • Field Consultant

    • Feb 2015 - Apr 2015
    • Field Based

    City Administration Limited Feb 2015 – April 2015Field ConsultantReason for Leaving - company went under made redundant.

• 

  Barclays Bank

  • Aldershot

  • Branch Manager

    • Aug 2010 - Feb 2015
    • Aldershot

    Barclays Bank August 2010 – February 2015 Branch Manager Duties:• Full responsibility for the running of the busy Aldershot branch• Managed 10-20 staff and drove growth for both personal and business customers• Provided excellent service standards and net promoter scores• Carried out staff development and training, recruitment, maintaining up to date knowledge of the full range of Barclay’s products and services• Ensured the Barclays brand was protected locally by ensuring that the highest levels of customer service were achieved during all customer dealingsAchievements:• Consistently in the top two for customer service in the region for 4 years• Developed staff into roles of Assistant Managers and on to Management• Develop new members of the team into new roles and improved their all-round performance and knowledge• Took Aldershot branch into the best position the branch has ever beenReason for leaving - Change of direction for career.

• 

  HFC Bank Ltd

  • Winkfield

  • Branch Manager (Sales /Business Development / Collections)

    • Nov 1995 - Jul 2010
    • Winkfield

    Branch Manager.Duties:• Reported to the Regional Manager• Responsible for the running of four highly successful Branches ranging from 5 to 12 staff• Driving sales growth through outgoing telesales calls to selected retail customers• Adhered to strict consumer credit guidelines and procedures, whilst working within a targeted environment Achievements:• In 2004/06/07 and 09 my branches were consistently rated as top performers winning numerous quarterly intercompany sales events• Personally trained and mentored many members of staff in progression to managerial positionsDuties:• Predominantly a sales role that entailed contacting existing HFC business or retail customers and to cross sell a range of financial products • During this time I was also promoted to a trainee management programme with a view to progressing to the role of Branch Manager and mentored to new recruits• Additionally took responsibility for running various branches in Managers’ absenceAchievements:• Consistently achieved and exceeded sales targets• Finished top salesman in the Company on interest free products winning a holiday to Seville• Frequently received personal letters of appreciation from customers• Consistently finished in the top 5 within divisionMade redundant when company closed down.

• 

  Wang Logistics, Epping

  • Warehouse Manager

    • Nov 1989 - Nov 1995

    Dealing with 40 engineers and sales staff on day to day basis supplying parts for major computer companies and businesses such