Experience

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  Leidos

  • Baltimore, Maryland, United States

  • Technical Training Coordinator, Team Lead

    • May 2022 - Present
    • Baltimore, Maryland, United States

    • Develop and deliver monthly training to the customer on topics including Adobe Acrobat, PowerPoint, Excel, and Outlook with 96% of attendees finding the training useful and valuable.• Collaborate with end users through feedback sessions to enhance training material. • Streamline the process of rolling out annual and new hire training by leading a team to automate the assigning of training.• Utilizes video creation tools to expand the scope of what the training department can produce, utilizing Camtasia, Snagit, and WellSaid.• Assists the Knowledge team in writing Knowledge Base Articles and putting the articles in a recently adapted template for review and publishing.• Pen scripts for the creation of micro videos about tools used in Microsoft Outlook, topics included: creating a profile, adding a shared calendar, change your view, creating rules, opening .pst files, creating a signature, creating contacts, clearing cache, scheduling meetings, and booking conference rooms.• Assisted with leading an IT technical training effort/program that assisted approximately 1400 people over the course of 3 weeks • Familiar with 508 compliance standards for documents and trainings.

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  Digital Harbor Foundation

  • Baltimore, Maryland, United States

  • Designer

    • May 2021 - May 2022
    • Baltimore, Maryland, United States

    • Designs UI and UX for after-school and summer program online registration and attendance tracking.• Creates framework and content to meet the diverse needs of the 800 youth that are served annually.• Developed a STEM curriculum for a national organization that has a reach of 4 million youth.• Created Diversity, Equity, and Inclusion design standards and writing guidelines with the reach of 4,300 locations nationwide.• Conducts design sessions to gather data and better understand stakeholders’ perspectives, experiences, and needs to create roadmaps and products. • Conducts tests during and at the end of programs and training to document user experiences, skill adoption, and satisfaction with content and identifies opportunities for program, systems, and user experience improvements.• Creates detailed reports and presentations that share findings and proposed solutions that are shared with senior leadership, across the organization, funders, and proposals.

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  Kennedy Krieger Institute

  • Baltimore, Maryland Area

  • Special Education Teacher

    • 2017 - May 2021
    • Baltimore, Maryland Area

    • Trained and managed a diverse group of classroom staff by delegating administrative tasks, assigning classroom management responsibilities, and fostering a degree of autonomy resulting in developing leadership skills. • Worked closely with the Diversity, Equity, and Inclusion team to develop classroom management resources in support of representation and visibility of the school’s diverse staff and student population.• Developed and delivered professional developments, four times per year for 78 staff members, that were designed to keep educators informed on best practices, teaching methods, educational programs, and devices along with individual or small group follow-up work sessions.• In response to COVID-19 and the halting of in-person teaching, I created and hosted multiple virtual training sessions to help staff members transition to online teaching.• Designed differentiated curriculum and tailored daily lesson plans to meet students' academic, medical, developmental, and technological needs while following the instructional programs as defined in student’s Individualized Education Program.• Collaborated with staff across multiple disciplines to develop multi-cultural lessons that align with content, curriculum, and Common Core Standards that are measurable to the student’s goals.• Analyzed performance data and assessment results to adapt instruction, curriculum, IEPs, and training that resulted in more suitable content.• Collaborated with community stakeholders, parents, guardians, and colleagues to create and carry out behavioral protocols and assignments for students during both instructional and non-instructional times. • Redesigned the Tech Ed classes by launching a credited computer science class supported by Maryland State Department of Education (MSDE), introducing a STEM class, and modernizing the Foundations of Tech curricula to include more hands-on projects and collaborative work while meeting the needs of MSDE.

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  Baltimore City Public Schools

  • Baltimore, Maryland Area

  • Teacher / Case Manager

    • 2016 - 2017
    • Baltimore, Maryland Area

    • Robotics coach for Baltimore City Public Schools for six students between two high schools, coordinated with an assistant coach to lead after school practices and participate in competitions.• Closely communicated with parents and guardians all information regarding standards, achievements, and deficiencies relevant to the interest of the student. Used their feedback and perspective to develop an educational plan to raise their grades and pass core subjects, resulting in 82% success rate.• Differentiated English I and III curriculum to accommodate a diverse group of students with special needs while also using their lived experiences to relate the lessons. • Developed, wrote and implemented student’s IEPs and Behavior Intervention Plans (BIPs) as an educational case manager for 25 students in grades 9-11.• Proctored formal and informal testing, including WJ-IV and Brigance.

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  Kennedy Krieger Institute

  • Baltimore, Maryland

  • Special Education Teacher

    • Sep 2014 - Aug 2016
    • Baltimore, Maryland

    • Supported lead classroom teacher in the development of lessons and the carryout of classroom management in English and Art classes. • Served as Lead for Paraprofessionals; liaison between Paraprofessionals and School Improvement Team, regularly met to discuss areas of improvement, needs, and best practices. Resulting in pay increases and breaks.• Lead the rollout and training of a new learning management system that was adopted by 100% of the classrooms over the year.• Coached for a diverse group of students with emotional, physical, and mental disabilities for soccer and basketball at the Interagency Athletic Association (IAA) Therapeutic League levels; coordinated with parents/guardians and oversaw after school transportation.

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  Notre Dame of Maryland University

  • Baltimore, MD

  • Specialty Camp Counselor

    • Jun 2014 - Aug 2014
    • Baltimore, MD

    Created a hands-on science program and STEAM-based learning for 90 students as part of the Notre Dame of Maryland University summer camp, utilizing their 58-acre campus.Oversaw 6 rotating classrooms of 15 students and supervised 2 junior counselors, utilizing differentiated learning styles to assist students ages 5 – 11.

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  Sprint

  • Technical Consultant

    • 2008 - Aug 2014

    Trained new employees on products, processes, and procedures, providing employees with background to lead district in sales and repairs. Conducted independent research on products, improving training content. Led roll-out of 3 new operating systems and over 20 devices. Provided excellent customer service by diagnosing, repairing, setting-up, and educating customers on wireless devices. Maintained customer loyalty through low exchange rate, while maintaining high volume. Designated subject matter expert, setting planograms and validating accuracy of displays, signage, and literature for customers and audit. Maintained back office operations including receiving, inventory management, reporting, and paperwork. Served as point person that customers and team members could rely on for accurate information on new products, procedures, and trainings. Contacted local businesses to set up tech days. Cold called businesses, achieved client needs and maintained accounts.

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  Borders

  • Inventory Supervisor

    • 2006 - 2008

    Led team of 7 inventory process team members decreasing shrink, processing and shelving new product. Ensured accurate returns of required products, maintaining placement of product throughout store. Provided follow-up on day-to-day processes for receiving, inventory control, shrink management, merchandising and planograms. Opened and closed store as key-holding supervisor. Handled cash reconciliation, deposits, and ran daily morning meetings. Coordinated special in-store events of book signings / performances of authors and musicians, resulting in increased foot traffic into stores and higher sales.

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  Sprint

  • Communication Consultant

    • 2004 - 2005

    Selling and support of Sprint devices and services. Provide excellent customer service by establishing myself as a point person that our customers and fellow team members could rely on. Contacted local businesses to set up tech days. Business accounts - cold called; set up business needs and maintained accounts.