Okay, let’s tackle this. So Derek Horeis has 15+ years of experience in IT service management and project management. He’s got ITIL certification, which is a good sign. Location is Minneapolis, MN, which is a mid-sized city with a decent IT market. IT professionals with his level of experience and ITIL certification typically charge lower rates than those in larger cities or with more senior roles. Maybe around $50–$100 per hour for a mid-level IT service manager. Considering his experience and certification, I’ll estimate around $75 per hour.