Experience

• 

  Integris

  • Senior Procurement Specialist

• 

  ICS Complete

  • Raynham, Massachusetts, United States

  • Head of Procurement - New England

    • Feb 2022 - Present
    • Raynham, Massachusetts, United States

• 

  Unified Networking Solutions

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Director of Sales Operations

    • Aug 2020 - Jan 2022

  • Business Operations Specialist

    • Aug 2017 - Jul 2020

  • Sales and Marketing Operations

    • Feb 2016 - Jul 2017

  • Inside Sales Coordinator

    • Feb 2015 - Jan 2016

    • Working with distributors and partners to establish pricing, end-user quotes, proposals, purchase order processing, order tracking, and management on hardware and software. • Provide quote follow up and close ratio management.• Creating, managing, and sending out customer sales orders and invoices. Provide aging reports and collections as well as building relationships with each customer accounts payable department.• Creating an order fulfillment process with the Director of Sales using our ERP system to streamline order entry and workflow. • Working with vendors on a quarterly basis to coordinate and design marketing material, email campaigns, phone campaigns, trade show planning, and collateral.• Working with all vendor order entry teams to quote, order, manage, and provide updates to clients on order status and tracking.• Researching hardware and software solutions for our clients.• Working with distributors to research and develop new sales ideas and products.• Data entry to track the delivery of sales literature, product samples, and other necessary services to customers as directed by the sales staff or management.• Creating and managing sales opportunities and forecasting.• Maintaining contact with department staff, field staff, customer accounts, and end-users through phone contact, correspondence, and order placement.• Estimating date of delivery to customer-based on knowledge of production and delivery schedules.• Lead generation through cold calls and emails.• Provide all aspects of customer services to all Unified customers.• Participate in online and onsite sales trainings and certifications.• Develop policies, procedures to align with current business processes.• Research and acquire new vendors and distribution channels.

• 

  Bridgewater State University

  • Bridgewater, MA

  • Operations Supervisor (Conference and Event Services)

    • Jun 2013 - Sep 2014
    • Bridgewater, MA

    • Successfully designed and implemented full-scale training program for 40+ new and returning employees.• Human Resources: Full-Cycle Hiring experience with over 30 student held positions. My responsibilities included: marketing positions, reviewing applicants, leading interviews, making hiring decisions, recommending promotions and on-boarding employees.• Chaired search committee to hire a full-time, professional position (Operations Coordinator).• Fully responsible for managing quality control of all employees and events on a daily basis.• Engaging in employee development of all subordinates.• Successfully spearheaded the takeover and absorption of the Campus Center Event Management Office which included:• Resource and event space management, training, procedural manuals, HR functions• Recommended various resource acquisitions enabling all the Campus Center event spaces to be self-sustaining for 95% of events• Made vast improvements to event space and resource management within the building resulting in increased productivity and reduced event space turnover time

• 

  Chessmens Pizza

  • Bridgewater, MA 02324

  • Part-time Shop Manager

    • Aug 2007 - Jul 2013
    • Bridgewater, MA 02324

    Promoted to Part-time Shop Manager in less than 2 years (started as Delivery Driver and Cook)Worked 20 hrs a week throughout my full-time college career to help pay off loans as I went through schooling.Shop Manager Responsibilities Included:• Working 10 hour weekend shifts Open to Close (4pm - 2am)• Key Holder (Opened and Closed Shop on weekend shifts)• Reconciled Cash and Credit at end of night• Scheduling employee weekend shifts• Paid out employees daily at end of their shifts• Created Social Media Presence on Facebook, Yelp and College Website• Promoted Business on Social Media• Created several different marketing campaigns utilizing college campus involvement• Promoted and Posted Job Openings • Interviewed, Hired and Trained new employees• Customer Relations• Customer Complaint Resolution• Employee Conflict Resolution• Inventory Management• Created / Improved Several Business Processes (Food Prep, Positional Tasks and Responsibilities)