Experience

• 

  Freelance

  • Central New Jersey

  • Freelance Technical Consultant

    • Jan 2022 - Present
    • Central New Jersey

    Working with small, local businesses such as Cara Mia Restaurant and Marissa Rago Music in the Central New Jersey AreaAssists client with computer building and migration.Assists client with development, design and maintenance of business website (marissaragomusic.com).Assists client with acquisition and installation resources such as hardware, books, and interfaces suitable for a studio environment (Logic Pro, Apogee, Apollo).Assists client with installation of network equipment.

• 

  Better

  • New York, New York, United States

  • IT Systems Technician

    • Apr 2021 - Dec 2021
    • New York, New York, United States

    Provide technical support to 10,000 end users, in person and remotely, while maintaining SLA's and providing 5-star service. Support tasks ranged from provisioning application access to hardware/software troubleshooting.Assist IT Helpdesk, Security, Networking, SaaS, Lifecycle and Infrastructure teammates with tasks and projects.Worked on and tracked projects in JIRA ranging from policy updates, documentation efforts, conference room improvements and hardware upgrades.

• 

  Convene

  • Greater New York City Area

  • Junior Infrastructure Engineer

    • Jun 2018 - Mar 2020
    • Greater New York City Area

    Served as an escalation point for Help Desk.Create and maintain PC images using Smart Deploy.Develop, test, and implement scripts to automate IT processes with PowerShell (Such as On-boarding/Terminations).Configured and migrated to the Zendesk ticketing system.

• 

  Web.com

  • Greater New York City Area

  • Technical Support Specialist

    • Nov 2015 - Jun 2018
    • Greater New York City Area

    Provide on-site and remote troubleshooting, training and tech support for 3,500 end users, equipment, and servicesResponsible for servicing, repairing, and troubleshooting hardware which includes Desktops, laptops, telephones, servers, switches and printersPrepare, Test, and Execute updates and software deployment packages usingManaged Engine Desktop Central suiteDevelop, Test, and implement scripts to Automate IT processes with PowerShellTrack work/projects and maintain accurate documentation on JIRA and ManageEngine Service Desk Ticketing SystemsPrepare and submit purchase requests for computing equipment.Manage and create accounts across multiple systems such as YodleLive, Active Directory, Exchange, Google Adwords and JIRA

• 

  Custom Computer Specialists

  • Greater New York City Area

  • Help Desk Technician

    • Aug 2012 - Nov 2015
    • Greater New York City Area

    Support customers over the telephone/ in person/ via email.Create and detail tickets to track issues via Magic SDETroubleshoot and resolve hardware/software problems, in person and remotely.Provide training for new hires and create/maintain student worker schedules.Work with other departments within IT to escalate issues and report outages.

• 

  Duane Reade

  • Associate Stock Clerk

    • Jun 2007 - Dec 2012

    Assist training new employeesMake routine orders of all stock items in storeGood knowledge of proper storage methods, stock location and identification on the basis of environmental factorsExamine and inspect items for defects and reporting any damage to supervisorsMaintain records of used and damaged stockPack or unpack items in stockroom shelves and sales floor shelvesDress, organize store windows and arrange store displays of feature merchandiseFunction as Pharmacy Technician and Cash Register when covering shiftsPerform daily bank depositsMake home deliveries when necessary

• 

  Harvey Nash

  • Greater New York City Area

  • Migration Technician

    • Jan 2012 - May 2012
    • Greater New York City Area

    Migrated clients from Group Wise Lotus Mail to Microsoft Outlook.Provided general technical support.

• 

  Legal Services NYC

  • IT Intern

    • Nov 2011 - May 2012

    Putting my skills to use.