Experience

• 

  Ari-Hetra

  • Operations & Customer Service Manager
• 

  ARI-HETRA

  • Lebanon, OH

  • Operations/Customer Service Manager

    • May 2018 - Present
    • Lebanon, OH
• 

  Abbott Image Solutions

  • Wilmington, Ohio

  • Director of Sales and Marketing / Inside Sales Manager

    • Aug 2016 - May 2018
    • Wilmington, Ohio

    Responsible for the direction and management of all sales and marketing activities at a full service sign company• Actively suggest signage products to clients that provide value and enhance their ROI• Process and manage projects through the entire sales cycle (estimating, design, production, ins...

• 

  CCPI Inc.

  • Blanchester, Ohio

  • Inside Sales / Marketing Manager

    • Oct 2013 - Jul 2016
    • Blanchester, Ohio

    Dual responsibilities of Inside Sales and Marketing Manager.Inside Sales - Initiation of internal sales process including the preparation of customer RFQ's, order processing and tracking through the entire sales cycle. Responsible for identifying customer order patterns, preparation and comm...

• 

  Abbott Image Solutions

  • Wilmington, OH

  • Chief Operations Officer

    • Aug 2012 - Oct 2013
    • Wilmington, OH

    In Management of a National Sign and Image Company. Responsible for oversight and management of all company departments and their daily operations. Departments include Marketing, Sales, Estimating, Design, Project Management, Production, Installation and Finance.

• 

  Mason Company

  • United States
  • Design Services
  • 1 - 100 Employee

  • Marketing Manager / Head of National Accounts

    • Jun 2010 - Jun 2012

    Oversaw all marketing functions including print, internet based, and social advertising campaigns. Handled large national account activities including preparation of quotations and distribution of marketing materials. Coordinated all trade show designs and activities.

  • Sales Engineer / Sales Consultant

    • Jun 1995 - Jun 2010

    •Prepared 80-120 quotations per month based on phone requests and RFP/RFQ/RFI inquiries•Project Engineer/Project Manager of record for 150-200 projects annually•Researched project documents posted on McGraw-Hill Dodge bid service for applicability to company opportunities•Reviewed drawings and specification documents to ensure accuracy on government bids•Worked with clients consultatively to establish their needs and determine what products were best suited for their situation•Maintained records of customer contacts and followed up prospects using CRM software•Prepared AutoCAD shop drawings for client orders and engineered details for shop production•Represented company and created personal rapport with clients/architects at industry shows•Trained new sales employee hires how to assess customer interest level, properly communicate with clients, prepare final quotations, and follow up leads•Handled customer service issues as needed with minimal upper management involvement•Lead the team and worked closely with outside computer consultant to modernize quotation preparation from manual calculation to a custom computerized calculation system

  • Customer Service Representative / Shipping Director

    • Oct 1994 - Jun 1995

    •Contacted existing prospects to establish their level of interest, gauge their likeliness to order, and to maintain company presence •Resolved customer complaints and issues while preserving the company/client relationship•Conceived and implemented shipping program that resulted in a $31,000 savings to the company versus the previous year

• 

  Enterprise Rent-A-Car

  • Management Assistant

    • Nov 1993 - Oct 1994

    Responsible for building, taking care of, and maintaining client base through superior customer service of the rental car agreement process.