Experience

• 

  Lux Group

  • South Melbourne

  • Customer Travel Support

    • Apr 2015 - Nov 2016
    • South Melbourne

    Using a friendly cheerful voice, I took calls from Luxury Escapes customers and helped solve travel issues encountered since purchasing a Luxury Escapes product. We made bookings, assisted with hotel response delays, helped with cancellation processes, and destination information. I also worked with the Inbound Sales team, selling the current destination packages to callers.

• 

  East Coast Car Rentals

  • Melbourne Airport

  • Rental Agent

    • Sep 2014 - Nov 2014
    • Melbourne Airport

    - Provided “above and beyond” service to all Airport and City customers within a highly demanding environment.- Explained features and benefits of all ECCR products to increase sales; and shared important rental terms and conditions to each international and domestic customer.- Was reliable, arriving on time to each shift, and dressed in a neat professional manner.- Handled customer inquiries and quotes; booked reservations over phone and at counter.

• 

  Dixon Appointments

  • Reception, Administrative Support

    • Jun 2014 - Aug 2014

    Temporary/casual job placements; mostly reception duties coupled with administrative work.

• 

  Schneider Electric

  • France
  • Automation Machinery Manufacturing
  • 700 & Above Employee

  • Administrative Support

    • Aug 2013 - Feb 2014

    This was my third (casual) assignment with Schneider Electric. I provided office administrative support to a large sales force team. The jobs varied depending on what needed to be collated, reported, typed-up, registered, invoiced, organised, setup, picked up, printed, laminated, mailed, scanned, emailed or bound. Quality customer service was my priority.

  • Data Entry/Reception/Admin Support

    • Jun 2012 - Aug 2013

    Entered required data into Schneider software. Provided data reports to manager, via Excel. Reception and Administrative duties included maintaining office supplies, equipment, purchase order requests (NPP), recording meeting minutes, answering front office door and taking phone calls, and any other miscellaneous jobs that were needed by plant manager. This was a casual role that began in June 2012 and ended in Nov 2012. I was called back in January 2013 to help with the closure of the location.

• 

  Careage of Whidbey

  • Coupeville, Whidbey Island, Washington USA

  • Administrative Assistant

    • 2009 - 2011
    • Coupeville, Whidbey Island, Washington USA

    Medical Claims and billing duties for nursing home facilities.

• 

  ICCM

  • Langley, Whidbey Island, Washington USA

  • Admin Assistant

    • 2002 - 2011
    • Langley, Whidbey Island, Washington USA

    Medical claims and billing duties for private practice.- Financial acumen ensured client ledgers were kept up to date and accurate.- Worked independently; my reliable work ethic & confidentiality were essential in maintaining this contract for nine years.- Excellent verbal and written communication with owners and patients was crucial.

• 

  Stampin Up! Demonstrator

  • Whidbey Island, Washington area

  • Senior Consultant

    • 2000 - 2007
    • Whidbey Island, Washington area

    Independent Sales Consultant/Direct Sales Business- Reached monthly sales targets to earn commission, incentives and promotions.- Provided personalized, efficient service to customers to ensure loyalty and repeat sales.- Organized product showcase events including demonstrations, parties, day camps and newsletters.

• 

  World Vision of Australia

  • Burwood, Vic

  • Supervisor

    • Oct 1990 - Apr 1999
    • Burwood, Vic

    My department had a main focus: the collection, maintenance and collation of information that flowed into WV Australia, specifically for the Child Sponsorship program (a huge fund-raising and support vehicle). We worked as a team to ensure all fund-raising activities had adequate supply of child profiles available for sponsorship. I took on different, added roles of responsibility at different times, then I was promoted to supervisor in 1997.

• 

  National Car Rental

  • Indianapolis International Airport, Indianapolis, Indiana

  • Rental Agent

    • 1986 - Mar 1990
    • Indianapolis International Airport, Indianapolis, Indiana