Experience

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  AutoXpress Kenya

  • Kenya
  • Vehicle Repair and Maintenance
  • 300 - 400 Employee

  • Information Security Manager

    • Jul 2023 - Present

    Leading the organization's information security program, responsible for policy development, risk management, incident response, and security awareness. Key responsibilities:• Leadership: Lead and mentor the information security team, ensuring high performance and growth.• Strategic Planning: Contribute to developing and executing an enterprise-wide security strategy aligned with business objectives and regulatory requirements.• Policy Compliance: Establish and enforce security policies and standards to ensure regulatory compliance and adherence to industry best practices.• Security Operations: Manage ICT security operations, including incident response, vulnerability management, and awareness programs.• Risk Management: Conduct regular risk assessments and develop strategies to mitigate security risks effectively.• Stakeholder Collaboration: Collaborate with senior management, stakeholders, and partners to integrate security into business processes and projects.• External Engagement: Maintain relationships with external stakeholders, staying informed about emerging threats and trends.• Incident Response: Lead incident response efforts, overseeing investigations, containment, and remediation.• Training and Education: Develop and deliver security awareness programs to educate employees on security risks and best practices.• Infrastructure Security: Collaborate with IT teams to ensure secure infrastructure, networks, systems, and applications.• Reporting: Provide regular reports on the organization's security posture to management and stakeholders.

  • Manager - IT Operations

    • Sep 2022 - Jun 2023

    Led and coordinated all aspects of the organization's IT infrastructure and operations, ensuring a stable and secure environment. Key responsibilities and achievements included:• Strategic Leadership: Oversaw infrastructure teams and consultants, driving technical and process aspects of projects to meet business needs and challenges.• Strategic Planning: Contributed to the development and implementation of IT department strategies aligning with overall business goals.• Innovation and Value Creation: Leveraged technology trends to provide infrastructure services creating business value and meeting organizational expectations.• Project Management: Managed key infrastructure elements and technology projects, including data center operations, mobility, messaging systems, and network solutions.• Network Performance and Security: Ensured optimal performance and maintenance of network hardware, equipment, and security solutions, monitoring stability and analyzing metrics for customer satisfaction.• Disaster Recovery and Business Continuity: Developed and implemented disaster recovery plans, ensuring compliance with recovery objectives during continuity events.• Vendor Management: Sourced and managed third-party vendors for hardware, software, and telecommunications services, evaluating solutions through RFPs/RFIs.• Risk Management and Cost Control: Monitored emerging trends and risks, developing strategies to maintain agile and cost-effective infrastructure.• Technology Advisory: Provided expert advice on new infrastructure and EUC services and technologies enhancing organizational efficiency and capabilities.• Asset Management: Managed infrastructure asset lifecycle and inventory, maintaining control over operational costs through financial forecasting.• Team Development: Maintained individual Personal Development Plans (PDPs) for IT Operations team members, fostering personal and professional growth.

  • Network and Systems Administrator

    • Jun 2013 - Aug 2022

    Responsible for designing, implementing, and maintaining the organization's IT infrastructure, including networks, servers, and systems.• Network Management: Designing and maintaining LANs, WANs, and network segments, ensuring performance, security, and compliance with organizational requirements.• System Administration: Installing, configuring, and managing servers, peripherals, and services, conducting daily monitoring, backups, and user account management.• Operations & Support: Administering firewall environments, upgrading network equipment, performing OS patches and upgrades, and ensuring system performance and security.• Procurement: Engaging suppliers for hardware and services, negotiating prices, and maintaining supplier contracts and SLAs.• Additional Duties: Deputised for the Head of ICT, performing related departmental tasks, and ensuring compliance with organizational policies and procedures.

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  Kenchic Limited

  • Nairobi, Kenya

  • ICT Administrator

    • Sep 2009 - May 2013
    • Nairobi, Kenya

    I spearheaded various IT initiatives and oversaw key responsibilities including:• Network Administration: Managed and continuously monitored the company's Wide Area Network (WAN) to ensure optimal performance and minimal downtime. Led efforts in enhancing the shared infrastructure through VLAN segmentation, including support for IP telephony.• ERP Administration: Administered Microsoft Dynamics Navision Version ERP 2009 on SQL Server, ensuring its smooth operation and alignment with organizational needs.• System Administration: Oversaw the administration and monitoring of the company's Active Directory and Exchange Server, implementing backup and disaster recovery policies to safeguard critical data.• User Support and Helpdesk Management: Implemented an IT helpdesk system to provide timely support to all IT system users, ensuring efficient resolution of issues and minimizing disruptions.• Hardware Maintenance and Procurement: Managed regular hardware maintenance activities according to SLAs with service providers and ensured all IT equipment and software procured met established standards. Led hardware and software upgrades to meet current requirements.• Project Management: Directed and managed all ICT projects within the company, ensuring successful execution and alignment with organizational objectives.

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  COPY CAT GROUP

  • Nairobi, Kenya

  • Team Leader

    • Jul 2005 - Aug 2009
    • Nairobi, Kenya

    As an ATM Systems Integration Specialist, I played a pivotal role in various initiatives and oversaw key responsibilities, including:• ATM Systems Integration: Successfully integrated Diebold ATMs into at least four different switch environments using NDC and DDC protocols, ensuring seamless functionality and connectivity.• Project Management: Led project planning, implementation, and supervision to ensure project goals were achieved within strict deadlines, demonstrating strong organizational and leadership skills.• Customer Service and Support: Managed customer breakdown calls and new installations promptly, assigning tasks to team members to ensure adherence to SLAs and high levels of customer satisfaction.• Pre-Sales Support: Collaborated with the sales team to provide pre-sales support, ensuring customers were well-informed about products and solutions, thereby reducing conflicts and ensuring alignment between technical solutions and customer needs.• Technical Support: Provided general IT support for customers, including installation and configuration of servers, Cisco equipment, and ERM/DMS solutions, demonstrating technical expertise and problem-solving skills.• Departmental Setup and Training: Played a key role in establishing and setting up the ATM technical department, recruiting and training staff to ensure a high level of technical proficiency and expertise.•SLA Management: Contributed to the development of robust SLAs with customers, ensuring around-the-clock support and maintaining strong relationships with key stakeholders.

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  Data Centre Limited

  • Nairobi, Kenya

  • Software Developer

    • Jul 2004 - Jul 2005
    • Nairobi, Kenya

    In my role as a Systems Analyst & Software Developer, I performed a variety of duties aimed at optimizing system functionality and meeting end-user requirements. Key responsibilities included:• End User System Requirement Analysis: Conducted thorough analysis of end-user requirements to identify system needs and specifications, ensuring alignment with organizational objectives.• System Analysis and Design: Led system analysis and design processes to develop efficient and effective software solutions, leveraging tools such as Visual Basic, FoxPro 2.6, and Visual FoxPro.• Software Development: Developed customized software solutions, including projects such as Payroll system and Share registry System for the Central Depository System, utilizing programming languages and platforms to meet specific business needs.• System Documentation and End User Support: Generated comprehensive system documentation to facilitate understanding and usage, providing ongoing end-user support to ensure smooth system operation and user satisfaction.• Data Backup and Disaster Recovery: Implemented data backup and disaster recovery strategies to safeguard critical information and ensure business continuity in the event of system failures or disasters.

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  COPY CAT GROUP

  • Nairobi, Kenya

  • Technical Intern

    • Feb 2004 - Jun 2004
    • Nairobi, Kenya

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  ISP Kenya

  • Nairobi, Kenya

  • Support Intern

    • Sep 2003 - Jan 2004
    • Nairobi, Kenya

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  JAMES FINLAY (KENYA) LIMITED

  • Kericho County, Kenya

  • Industrial Attachee

    • May 2002 - Aug 2002
    • Kericho County, Kenya

    I undertook my industrial attachment at James Finlay within the Engineering department, as a mandatory component of my Bachelor's degree program

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  JAMES FINLAY (KENYA) LIMITED

  • Kericho County, Kenya

  • Intern

    • May 2001 - Sep 2001
    • Kericho County, Kenya

    I was attached to the control and instrumentation section at the Mara Mara Tea Extracts factory as part of summer program.