Okay, let’s tackle this. So Dennis has a mix of customer-facing and technical skills. Customer service and technical writing are in demand, but the rates for these skills can vary widely depending on the industry and location. Since Dennis has some leadership skills and training from the Federal Law Enforcement Training Center, he might be able to command a higher rate. However, without specific industry or company information, it's hard to estimate a precise rate. Generally, customer service professionals can start around $25-$35 per hour, while technical writers can start around $40-$60 per hour. Considering Dennis' leadership skills and training, maybe he could charge around $75 per hour, but this is a rough estimate.