Experience

• 

  Newbury Building Society

  • Newbury, England, United Kingdom

  • Customer Support Manager -Savings

    • Oct 2021 - Present
    • Newbury, England, United Kingdom

    Customer Support Manager Savings at Newbury Building Society

• 

  Elysium Healthcare

  • Thatcham, England, United Kingdom

  • Training And Development Coordinator

    • Jul 2019 - Oct 2021
    • Thatcham, England, United Kingdom

    Coordinator for all training at Thornford Park Hospital.

• 

  SOYL

  • Newbury, Berkshire

  • Senior Accounts Assistant

    • Oct 2011 - Jul 2019
    • Newbury, Berkshire

    • Company Champion of Customer Relationship Management awareness and author of CRM Handbook. • Delivery of New Employee Induction Training• Finance Management of all new customer and Supplier Accounts • Customer and Supplier Invoicing and Purchase Order Management for all services provided by SOYL• Finance and loan negotiation with a Third Party for SOYL customers. • Customer Database content management

• 

  Construction Site Services Ltd (CSS Ltd)

  • Newbury

  • Accounts Assistant

    • Jul 2006 - Oct 2011
    • Newbury

    • Payment of NI contributions to HMRC• Company bookkeeping and filing quarterly VAT returns • Maintaining accurate information on the SAGE database• Management of customer and supplier queries.

• 

  Next

  • Newbury

  • Store Manager

    • Aug 2004 - Jul 2006
    • Newbury

    • Responsible for the achievement of sales targets.• Delivered a superior customer experience by ensuring Sales Advisors and Store Assistants maintained prompt stock replenishment, tidy product displays and product availability knowledge. • Maximised sales potential by providing on the job training, coaching, feedback and development opportunities, to Sales Advisors.

• 

  EC-EX Engineering

  • Newbury

  • Administration Clerk

    • May 2001 - Sep 2001
    • Newbury

    • Supporting 3 Company Directors in the day to day Company administration• Client Invoice Management• Maintenance of client records• Maintenance of accounts using excel spreadsheet and SAGE Database

• 

  Prudential plc

  • Reading, United Kingdom

  • HR Organisation Development Training Co-Ordinator

    • Jul 1997 - Apr 2001
    • Reading, United Kingdom

    • Responsible for the organisation of all training programmes pan Prudential (creating and maintaining course materials, arranging venues, booking trainers’ accommodation, booking delegates onto programmes, issuing joining instructions, ensuring special needs catered for, analysing post course evaluation.) • Team Leader for the administration team (5 employees) within HR Organisation Development• Delivery of Time Management, Effective Writing, Stress Management and Prudential Awareness programmes • Design and delivery of future core skills training programmes and brochure advertising programmes• Responsible for the maintenance of the training records using the Registrar database application