Experience

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  Charleston Home + Design Magazine

  • Charleston, South Carolina, United States

  • Operations Manager

    • Aug 2020 - Present
    • Charleston, South Carolina, United States

    Collaborating with a diverse range of creative individuals, including photographers, editors, and graphic designers, has been an incredibly enjoyable experience. Their boundless creativity serves as a constant source of inspiration. In this role, I primarily serve as "the hub," as affectionately coined by my boss. What brings me the utmost satisfaction is the ability to seek out innovative solutions that enhance the overall efficiency of our entire team.

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  Thompson Heating & Air, LLC

  • Summerville, SC

  • Operations Manager

    • Jan 2010 - Jan 2020
    • Summerville, SC

    I played a pivotal role in launching this family business while simultaneously pursuing a college education, raising two children, and maintaining a full-time job. The process of building the company from scratch was incredibly fulfilling. I took great pride in establishing the foundations of our policies and practices, meticulously defining the how, what, when, and why behind our operations. As the business began to generate sufficient profit, I transitioned into working in this position on a full-time basis.

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  Glasspro, Inc.

  • Summerville, SC

  • Assistant Manager

    • Sep 2007 - Apr 2014
    • Summerville, SC

    Contributed to the effective management of branch operations by overseeing day-to-day activities, handling office administrative tasks, managing business communications, and coordinating the schedules and workflow of ten direct-report employees. Actively engaged with customers, particularly insurance agencies, assisting them in product selection, expediting orders, facilitating installations, promoting premium offerings, and managing payment processing. Fostered collaboration among technicians, support staff, and corporate teams to identify and address challenges, employing cross-training initiatives to enhance accuracy, boost morale, and resolve interdepartmental conflicts.