Experience

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  Handle Me Pads By Singleton, LLC

  • Inventors: George and Denise Singleton

    • Dec 2004 - Present

    The Handle Me Pads (HMP) are a line of patient transfer aids, configured in the form of a cushiony soft, yet structurally solid padded liner, around the perimeter of which a series of reinforced handles for use in safely lifting the unit while a patient is lying on it. You can view this product on the Patent Website. The Patent # is: D610491.

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  AT&T Communications

  • Vendor Contract Manager

    • Jan 2002 - Dec 2003

    Explore Offshore Opportunities: Open 7 Customer Care Centers to reduce cost. Develop RFP's, interview External Vendors. Conduct Due Dilligence, Site Visits, Selection Process and Recommendations. Renegotiate Contracts to establish performance base pricing, 4th qtr savings of $1.2 M. Develop Human Resource M&Ps for recruiting, screening, reviewing, testing & hiring practices.

  • Global Channel Manager

    • Jan 2000 - Dec 2001

    Manage the overall day to day operations of 3 Call Centers. Demonstrated proficiency in exceeding business results for Inter-Lata Sales by 3.0% and Intral-Lata Sales by4.8%. Led AT&T key intiative: One and Done, improving Customer Service by 35%. These efforts resulted in winning the J D Power Award. Proactively identified opportunities to improve efficiencies/reduce expense consolidating British Air volumes to an Affinity Center reducing cost of $1.3M.

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  AT&T Telecommunication

  • Implementation Life Cycle Manager

    • Jan 1998 - Dec 1999

    Led Team of 14 people to implement the Global Consumer Offers in response to competitive threat:Delivered 6 GCS & Bundled Offers to the Market place in an effort to develop Offers tailored to meet customer needs. Ensured Product Line was launched on time within promotional budget. Identified potential risk and made provisions to overcome them.

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  AT&T Communications

  • International Product Management

    • Jan 1996 - Dec 1997

    Life-Cycle Managed the AT&T Commercial Credit Card Product. Analyze monthly average revenue per minute and fraud results. Developed the Income Statement and Product Plan. Identified 15% Unit Cost.

  • Global Customer Account Manager

    • Jan 1995 - Dec 1996

    Partner with Internal/External client organization to provide billing solutions. Negotiate legal Contracts for new Service implementation. Implement seven Commercial Credit Card/Joint Logo Card programs generating $42M per year. Led Bank of America CCC Validation of 400k accounts resulting in $350k annual cost reduction in Chargebacks, reduced fraud uncollectibles by 45%. Resolved 25-32 production issues a month for BOA.

  • Global Markets Project Team Leader

    • Jan 1993 - Dec 1994

    Led a large team which we identified Customer Care Centers in an effort to support the PTT and Foreign Administration, Joint Logo customer billing inquiries. Trained M&P Staff to handle billing investigations resulting in Customer Complaints that improved overall Customer Value Added by 35%.

  • National Card Provisioning - Business Analyst

    • Jan 1992 - Dec 1992

    Developed Network feature functional requirements for: Multiquest 900 service, etc. Coordinated a core team who identified 190k calling cards rejects. Actions resulted in 89% card reject reduction through message write-offs and revenue recovery.

  • Business Course Developer

    • Jan 1990 - Dec 1991

    Developed Train the Trainer courses to Field Administrators. Coordinated Video Taping presentations of Customer Account Merges.

  • Sales - Winback Specialist

    • Jan 1984 - Dec 1989

    In/Outbound Sales Rep for: Wats/800 Service. Exceed Sales objectives by 20%. Selected to appear in FOCUS Magazine for Sales results. Conducted Sales Presentations and Trade Shows, received Regional VP Award.

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  New Jersey Bell Telephone

  • Yellow Page Directory Associate

    • Jan 1971 - Dec 1983

    Partnered with various Printers to develop the NJB Southern Region Yellow Page Directory.