Experience

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  Art Deco Masonic Hotel

  • Napier, Hawke’s Bay, New Zealand

  • Night Receptionist

    • Feb 2021 - Present
    • Napier, Hawke’s Bay, New Zealand

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  Blue Care

  • Brisbane, Australia

  • Personal Care Worker

    • Aug 2019 - Nov 2020
    • Brisbane, Australia

    Certificate III in Individual Support - Aged Care & Disability ServicesExperienced Personal Care Worker in community with clients under the Australian Government MyAgedCare Home Care packages, and National Disability Insurance Scheme (NDIS) packages.Some work experience in an Aged Care facility - low care, high care, dementia and palliative care.

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  Tongariro Lodge

  • Turangi, New Zealand

  • Guest Services - Receptionist & Housekeeping Supervisor

    • Aug 2016 - Sep 2018
    • Turangi, New Zealand

    I was contracted to work over 40hrs per week and had the responsibility of ensuring new staff were fully inducted and trained (including Health & Safety); overseeing that the work performed by a casual team of up to four, met the standards and attention to detail required by the Lodge and their guests. The Lodge had 10 Chalets and 15 Villas ranging from 2 bedroom/2 bathroom to 5 bedrooms/5 bathrooms on 24 acres that we serviced, cleaned and prepped for guests coming and going. Responsibility for keeping the Lodge itself up to a high standard for guests’ dining, weddings and corporate conferences. My role also incorporated the procurement of products and stock required to complete daily operations. I also produced new House-Keeping Procedures to grow my team and for future incoming employees. The Guest Services role also incorporated all tasks associated with hospitality Reception; e.g. guest arrivals & departures; FOH service at breakfast and during conferences; reservations; quotes and responding to enquiries; running reports and daily cutovers of the RoomMaster booking system and POS; assisting guests with their holiday activities and coordinating their arrangements and transportation.

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  Skotel Alpine Resort Hotel

  • Whakapapa Village, Tongariro National Park, North Island, New Zealand.

  • Receptionist and Housekeeping

    • Feb 2016 - Aug 2016
    • Whakapapa Village, Tongariro National Park, North Island, New Zealand.

    My hours in this role on a week-to-week basis varied between 25hrs – 39hrs dependent on no.s of guests staying at the Hotel. I travelled 46km daily to and from; and worked different weekly rostered shifts on Reception. Tasks included accommodation bookings and cancellations; phone and e-mail enquiries; checking guests in and out; Eftpos and cash transactions; arranging guest transport to ski fields and local bus and train transportation; spa bookings; sales of confectionery and Wi-fi Vouchers.

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  Settlers Motel

  • Turangi

  • Resident Host

    • Oct 2015 - Feb 2016
    • Turangi

    I lived in the residence of the motel to assist a friend in the establishment and running of her new business. I assisted with accommodation bookings and cancellations; phone and e-mail enquiries; checking guests in and out; Virtual Credit Card payments; Eftpos and cash transactions; arranged guest transport to tourist attractions; co-ordinated fishing licenses; spa bookings; house-keeping; laundry; basic accounts’ book-keeping; invoicing and other administrative tasks; as well as other general assistance and guidance to guests regarding things to do and places to see. I also created and maintained the business Facebook site and updated external accommodation search engines such as Booking.com; Expedia etc.

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  Duco Engineering

  • Napier, New Zealand

  • Project Administrator

    • Sep 2015 - Dec 2015
    • Napier, New Zealand

    This role was short-term, four days per week. I travelled 2hrs to and from to assist with setting up a process flow for new projects (small to large); from quote approval through to freight despatch. This included writing up the step-by-step procedures for the system once we had it bedded down. The role also incorporated procurement of materials, receipt of Accounts Payable invoices and matching invoices to orders for payment. Some Health & Safety guidance.

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  HTG - Houston Technology Group

  • Hamilton, New Zealand

  • Technical Administrator - Team Leader - IT Helpdesk

    • Jun 2013 - Aug 2015
    • Hamilton, New Zealand

    Management of the day-to-day client interaction; allocation of engineers to client jobs; and co-ordination of site visits and workload, for engineers as well as co-ordination of third party contractors. Management of all procedures related to the identification, prioritisation and resolution of client's requests through monitoring, tracking and coordination of Helpdesk functions. Monitoring, updating, and progression of job queues to ensure completion of jobs to the client's satisfaction in a timely manner. Development, dissemination and control of policies and procedures, including the creation of forms and templates. Time recording and analysis of Engineers worksheets. Understanding of SLA definitions by client and providing support accordingly ensuring maximum issue resolutions in minimum time, adhering to SLA priority response time. Identification of opportunities for improvement in internal process along with possible solutions for change. Supporting and mentoring peers to ensure their personal progression and identification of training needs. Liaising between the Helpdesk and Technical teams to ensure effective problem management. Call statistic reporting and analysis. Monitoring of Kaseya alerts received from client servers and users workstations.

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  Dept. of Corrections

  • Waikeria Prison

  • Administration Support Officer

    • Feb 2012 - Jul 2012
    • Waikeria Prison

    Component of Finance Systems & Infrastructure Dept, Central Region - Office of Corrections Inmate Employment (CIE).This role was in Inmate Employment and my duties included but were not limited to data entry, reporting and clearing of inmate weekly canteen buys; processing both inmate and employee timesheets and wages; processing job dockets; stocktakes; journals; purchasing, training records, banking and other administrative tasks. In this role I coordinated various administrative tasks for Principle Instructors of the site Garage, Bakery, Kitchen, Catering, Laundry, Distribution Centre and Painting; I also assisted 2 days per week with admin coordination for the Principle Instructors of Dairy Farms, Grounds, Agriculture, Horticulture, Tractors and Fencing

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  Fonterra Cooperative Group Ltd

  • New Zealand
  • Food and Beverage Manufacturing
  • 700 & Above Employee

  • Product Release Technical Administrator

    • Apr 2011 - Dec 2011

    This was a short term contract that was extended. My role was to investigate processes and systems being used by the team (and wider business) and provide more efficient ways of working; to assist with solutions to and the resolution of issues; to assist with coordinating the teams’ training requirements; reduce Human Error; and design and develop a collaborative workspace to keep up with the way the company was moving forward.

  • Project Administrator

    • Sep 2009 - Apr 2011

    My responsibilities included, but were not limited to, maintenance of project budget and cost data including team timesheets, purchase orders, and reconciliation of project transaction reports against the budget; central liaison for project communication; team travel logistics and coordination; workshops and events coordination; on-boarding of new team members i.e. system access, equipment, health & safety induction; project assets management; document management; creation and maintenance of Sharepoint Workgroup including Issues & Actions and Risks Registers and other general admin.

  • Team Coordinator - Procurement, IS & Business Process

    • Sep 2007 - Sep 2010

    This role incorporated Administration of the office and coordination of a team that started out at just over 100 members and reduced down to half that size. It incorporated being a PA to the Engagement Manager of Manufacturing, as well as administrative support to projects. I was a distribution and escalation point for mobile telecommunications and a subject matter expert for Sharepoint which incorporated training other people from across the business in the establishment of their workgroups. I was also a Health & Safety Rep and assisted the Corporate Health and Safety Manager in reviewing the Safety Management System and established the Corporate HSW Workgroup.

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  Coles Myer Ltd

  • Project Support Officer

    • Nov 2005 - May 2007

    Responsibility for providing subject matter expertise to Project Managers across all states of Australia,in varying capacities. Project Management responsibility for re-designing the Health and Safety component of the company intranet (Home Page + 70 pages of interlinking content; $78,000 project over 10 months). Responsibility for coordinating a stationery ordering system to all brand sites nationally (approx 3200 sites). This included managing stock control, brand requirements for printing and distribution on larger projects and new product development. Community Manager responsibility for publishing and authoring of Health & Safety component of the company intranet site. Responsibility for writing company SafetyCARE Records and Information Management Standard, Intranet Communication and Documentation Corporate Procedures including accountability for reviewing their effectiveness. Responsibility for establishing a department Document Control and Records Management system including version control, archiving and destruction (approx 1000 documents).

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  Delaware North

  • Food & Beverage Supervisor

    • Jan 1997 - Nov 2005

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  Coles Myer Ltd

  • Brisbane, Queensland, Australia

  • Administration Assistant - Safety Services

    • 2002 - 2005
    • Brisbane, Queensland, Australia

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  Bi-Lo Australia

  • Brisbane, Queensland, Australia

  • PPT Administration Assistant - OH&S

    • 2000 - 2002
    • Brisbane, Queensland, Australia