Experience

• 

  LAX

  • Los Angeles International Airport

  • Public Safety Dispatcher

    • 2008 - Present
    • Los Angeles International Airport

    Operate two way radio to communicate emergency situations to police officers in areas in distress; Handle and screen incoming calls by communicating with crime victims and witnesses requesting police assistance; Handle emergency situations by using sound judgement and good verbal skills; Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations; Monitor and listen to alarm systems and dispatch appropriate police response to intrusions and problem areas;

• 

  Northridge Hospital

  • Northridge, CA

  • Business Systems Analyst

    • Dec 1998 - Apr 2008
    • Northridge, CA

    Determined operational objectives by studying business functions. Improved system's by studying current practices, recommended controls by identifying problems, writing improved procedures; monitored project progress by tracking activity; resolving problems; published progress reports recommending action. Provided references for end users by writing and maintaining user documentation, provided help desk support, trained users. Maintained user confidence and protected operations by keeping information confidential.

• 

  St. John's Hospital

  • Santa Monica

  • Transcription Supervisor

    • Mar 1987 - Mar 1997
    • Santa Monica

    Coordinated scheduling, made corrections to transcribed reports, troubleshoot system failure, & trained new employees.