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Denise Gainey Tyson profile image

Denise Gainey Tyson

Member Solutions Rep at Homebase Credit Union
Intro Book
Seasoned retail and sales professional with experience in customer service, inventory control, and store operations.
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Location
Petersburg, Virginia, United States, US
Skills
  • Sales
  • Retail
  • Inventory Control
  • Wireless
  • Commitment To Customer Service
  • Show all
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Bio

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Denise Gainey Tyson is a seasoned retail and sales professional with extensive experience in customer service, inventory control, and store operations. She has held various roles in retail, including Store Sales Lead/Manager in Training, Night Auditor/Front Desk Agent, and Member Solutions Rep. Denise holds a Bachelor of Business Administration degree from Fayetteville State University and a Certificate program in Medical Office Management from Fayetteville Technical Community College.

Experience

  • Homebase Credit Union
    • United States
    • Member Solutions Rep
      • Sep 2022 - Nov 2023
      • United States

      Helping members managing about their accounts while offering them products and services over the phone.

  • Holiday Inn for Shamin Hotels Inc.
    • Colonial Heights, VA
    • Night Auditor/Front Desk Agent
      • Jun 2014 - Jun 2022
      • Colonial Heights, VA

      Giving all guests an excellent, home-away-from-home experience. Increasing hotel occupancy and revenue by setting reservations using computerized systems.

  • MobileNOW Inc.
    • Colonial Heights, VA
    • Store Sales Lead/ Manager in Training
      • Oct 2013 - Jan 2014
      • Colonial Heights, VA

      I was responsible for the operation and revenue of the location. I took care of inventory control using computerized systems, training and development of sales staff, merchandising, ordering, shipping & receiving, and driving sales revenue.

  • T-Mobile USA
    • Richmond, VA, Colonial Heights, VA, Fayetteville, NC
    • Customer Service Sales Rep
      • Apr 2002 - Aug 2013
      • Richmond, VA, Colonial Heights, VA, Fayetteville, NC

      During my extensive tenure at T-Mobile, I went through two mergers and held several positions. I started off in National Accounts when they were Suncom Wireless. I was responsible for driving sales for three indirect locations. In 2004, I moved into the retail corporate location to work with customers on the frontline. I was the sales lead in the store where I took care of inventory control and training for new employees. In 2006, they consolidated stores and I moved to two other locations where I lead the store in APK, PHP and Upgrades. I was awarded PHP Leader in the Richmond Market in 2011. My last year was spent in the call center where I handled customer through computerized telephone systems.

  • Wavetel Inc.
    • Retail Sales Rep
      • May 2001 - Nov 2001

      Complete customer service offering wireless broadband internet access to residential customers and small business owners.

Education

  • Bauder College
    Merchandising
  • Bauder College
    General Sales, Merchandising and Related Marketing Operations
  • Fayetteville State University
    Bachelor of Business Administration (BBA), General Sales, Merchandising and Related Marketing Operations
  • Fayetteville Technical Community College
    Certificate program, Medical Office Management/Administration

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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