Experience

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  GoodLife Fitness

  • Pickering, Ontario, Canada

  • Associate

    • Jul 2021 - Present
    • Pickering, Ontario, Canada

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  Investigative Solutions Network Inc.

  • Pickering, Ontario, Canada

  • Manager Background Screening

    • Sep 2010 - Jan 2020
    • Pickering, Ontario, Canada

    Report directly to President and COOManaging, directing and overseeing background screening staff. Monthly reconciliation Follow up on outstanding invoices Arranged and Presented successful demonstration of services to potential clients. Perform Criminal Record Checks partnered with the local police for customers and clientsExecute telephone interviews using prior training in Investigative Interviewing for the purpose of conducting Employment/Education Verification and Reference Reports compiled for clients.Developed SOP training manual.Dealing with clients and customersMaintained a good relationship with clients and customersProblem Solving and ability to de-escalate situations Recruiting and training of all new staff. Making sure that operations run smoothly and according to company policyEffective Leadership skills.Planning, Managing and coordinating various aspects of the businessAttend business meetings with company CEO and VP’sCoordinated and enforced Policies and Procedures for servicing our major clients: Ontario Power Generation and Canadian Bank Notes.Processed Background Screening requests via ISN’s online portal systemStaff and Client ongoing trainingRegular Staff MeetingsWeekly/Bi-weekly/Monthly Budget/Forecast preparationProvide client care and customer service

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  FCI Canada Inc

  • Greater Toronto Area, Canada

  • Customer Service Representative

    • Aug 2005 - Apr 2008
    • Greater Toronto Area, Canada

    • Responsible for processing orders using MFGPro.• Process returns and tool repair request. • Product knowledge on various electrical components sold by FCI Canada Inc.• Incoming calls from various distributors and sales representatives.• Action and follow up with customers on all orders.• Various MS Windows office automation applications under Windows.

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  Mundipharma Medical Company, Hamilton, Bermuda, Basel Branch

  • Hamilton, Bermuda

  • Accounting Assistant

    • Sep 1994 - Jan 2005
    • Hamilton, Bermuda

    2003 promotion to accountant assistant. • Responsible for all local AP/AR and vendor relationships.• Account reconciliation.• Sun Accounts Software GL, AP.• Assisted with the preparation of the semi-annual offshore Budget and Legal Finance Meetings. • Control and Distribution of incoming and outgoing correspondence and agreements.• Managed VAT reclaimable expenses for corporate account. ________________• Organized overseas office visits and their accommodations.• Managed and maintained stationery and supplies.• Administration of corporate agreements and power of attorney documents. • Managed the Department of Immigration work permit applications and renewals. • Corporate communication of Bloomberg daily foreign exchange rate information. • Monthly expense reporting.• Managed and reconciled corporate credit card account for the General Manager and Financial Controller.• Sun Accounts Software GL, AP, and assisted with the preparation of the semi-annual offshore Budget and Legal Finance Meetings.