Experience

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  Edelweiss Lodge and Resort

  • Garmisch-Partenkirchen, Bavaria, Germany

  • Front Desk Associate

    • Nov 2022 - Feb 2024
    • Garmisch-Partenkirchen, Bavaria, Germany

    15-month contract as a federal employee at an Armed Forces Recreation Center.Employee award recognition within the first 90 days of employment.Facilitate high ranking officials and confidentiality of hotel guests while providing excellent guest experience and maintain accurate financial records per military ranking and group contracts.Maintain current on European tourism, local transportation, restaurants, and recreation.Assisting with training incoming Front Desk Agents on phone etiquette, customer service, and office organization and efficiency.

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  Keller Williams Realty, Inc.

  • Austin, Texas, United States

  • Customer Experience Support Specialist

    • Aug 2021 - Nov 2022
    • Austin, Texas, United States

    Align clients with real estate coaches that best fit their desired professional and personal growth patterns and learning styles.Customer Support Team liaison for all Worldwide clients (clients outside of the USA), clients in Leadership roles within Market Centers, and Keller Williams recruits.Time management with weekly call quota goals, answering incoming calls, handling client care situations, and billing with hybrid schedule.Manage virtual assistant duties and monitor daily schedule to support customer team.

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  Hyatt Regency Lost Pines Resort & Spa

  • United States
  • Hospitality
  • 200 - 300 Employee

  • Spa Ambassador

    • Jun 2020 - Aug 2021

    Interim task forced to relocate and assist with operations of a new spa in Dallas, Texas.Promote wellness and ensure guest care and satisfaction during hotel visit.Daily spa functions including greeting and facilitating tours, and ensuring a serene environment.Assist management with group/wedding inquires and bookings.

  • Event Planning Manager

    • Aug 2019 - Jun 2020

    Plan and program events with clients including guestroom blocks and all details of event logistics for up to 160 guests.Communicate event planner requirements with hotel departments through meetings and reports.Professionally maintained client satisfaction post conferences/events within hotel surveys and ensuring group bookings for future dates.Forecast and monitored event budges to maximize hotel revenue.

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  Hyatt Regency Austin

  • Austin, Texas, United States

  • Events Coordinator

    • Sep 2017 - Aug 2019
    • Austin, Texas, United States

    Plan and program events with majorly business clients including guestroom blocks and all details of event logistics for up to 25 guests.Communicate event planner requirements with hotel departments through meetings and reports.Professionally maintained client satisfaction post conferences/events within hotel surveys and ensuring group bookings for future dates.Forecast and monitored event budges to maximize hotel revenue.

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  Hyatt Regency Lost Pines Resort & Spa

  • Bastrop, Texas, United States

  • Spa Ambassador

    • Nov 2016 - Sep 2017
    • Bastrop, Texas, United States

    Promote wellness and ensure guest care and satisfaction during hotel visit.Daily spa functions including greeting and facilitating tours, and ensuring a serene environment.Assist management with group/wedding inquires and bookings.