Experience

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  British Business Bank

  • London, England, United Kingdom

  • Senior Manager, Guarantee and Wholesale Solutions and Covid Portfolio Management

    • Oct 2021 - Present
    • London, England, United Kingdom

    Managing transformation projects for the Guarantees and Wholesale team, including process design and implementation, procurement, budget management, and internal and external stakeholder engagement.Key achievements: • Designed and implemented a new operating model for the administration of the Covid loans.• Completed analysis and prepared a paper for Exco approval.• Significantly reduced operational delivery costs by supporting process automation and driving the insourcing the service delivery.• Reduced team operational risk through effective resource planning.• Managed internal and external stakeholder engagement across 130 delivery partners including large banks, challenger banks, asset finance and invoice finance providers.• Managed team and project budgets.• Designed and implemented our Analyst Development Programme.• Currently leading on the procurement of external suppliers for the delivery of Corporate/Cash Manager and Trustee services for one of our new transaction launching in July 2024.

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  INTEGREON MANAGED SOLUTIONS LIMITED

  • United States
  • Law Practice
  • 700 & Above Employee

  • Vice President Head of BIS and Compliance Services

    • Feb 2020 - Sep 2021

  • Senior Director, Head of Compliance Services

    • Jun 2019 - Feb 2020

    I managed:• A team of over a 100 in Manila delivering Environmental & Social Governance (ESG), Corporate Governance and Controversies and Equity Data Market research in English, Mandarin, Japanese and Korean for a world renowned and highly respected provider of investment decision tools.• The service delivery started in April 2018 with 28 Analysts. I continue to work directly with key stakeholders to grow and strengthen our partnership.• A team of 26 in Mumbai, delivering Real Estate Data.• A team of 10 in Mumbai delivering tailored research to a UK Consultancy.• A team of 4 in Bristol delivering DSAR transcription services to a global company.• Lead the development and delivery of Integreon's Know Your Customer (KYC) services.

  • Service Development & Delivery Manager - Fixed Term Contract

    • Jan 2017 - Jun 2019

    Integreon is an established player in delivering business information services to the Financial Services Sector, as well as knowledge services to several UK law firms.As part of Integreon's wider growth strategy for 2017-2019 I worked closely with the management team to deliver projects and review processes for both the above service areas.My achievements include:* Preparation and participation in request for purchase (RFP) tenders* Successful design, development and implementation of large research/data teams in India and the Philippines* Budget management* Automation of repetitive tasks using RPA

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  Credit Suisse

  • Switzerland
  • Banking
  • 700 & Above Employee

  • Vice President

    • Dec 2008 - Aug 2016

    Vice President - Global Business Research Centre (BRC)Manager - Economic and Business Information Centre (EBIC) and Structural Data (SD)Successfully planned the transition and project managed on-boarding vendors, which included IT implementation, definition of new operating model, processes and procedures. Delivered BRC business cases and requests for purchase, project managed vendor selection and multiple contract negotiations. Delivered and tracked benefits realisation with cost savings of over $1m per annum.Proactively functioned as a Vice President and synchronised the intranet pages content for the Global Business Services (GBS) division globally, updated content and reduced content’s volume by one third. Implemented integration of Economic and Business Information Centre (EBIC) and Structural Data (SD) functions in GBS.Conducted meetings with steering committees and engaged with Managing Director-level stakeholders from investment banking across EMEA, Americas and APAC.

  • Assistant Vice President

    • May 2000 - Dec 2008

    Assistant Vice President - Senior Researcher, Desk Manager Library and Information Services (LIS)Spearheaded workflow (72,000 global queries a year) for LIS EMEA whilst supporting a global team of 17 researchers and acted as an active liaison with internal clients and external suppliers.Resolved multiple clients’ complaints, processed invoices / travel expenses as well as effectively dealt with inter-company charge back issues; administered projects and carried out change implementation.

  • Executive Assistant/Office Manager for Equity Research

    • Jul 1996 - May 2000

    Worked as an Executive Assistant for the luxury goods, healthcare, and transport teams, whilst working for five Financial Analysts (Vice President to Managing Director levels) and two Research Associates.Acquired exceptional computer expertise and project management experience, collaborated with HR to recruit / train new Administrative Assistants.Spearheaded and synchronised a department that significantly progressed from 70 to 180 employees. Coordinated the entire office move and administered the travel expenses process for the department.

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  Gites De France London

  • Executive PA

    • Jul 1990 - Jul 1996

    Personal Assistant (PA) to the Managing Director & Brochure CoordinatorSupervised a team of nine members and headed the compilation and French / English translation of the holiday brochure (2,000 properties in France).Successfully developed and implemented multiple procedures for dealing with customers’ complaints and efficiently organised the Gites de France 20th anniversary celebrations at the Langham Hilton hotel.