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Bio

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Delbert Fern is a seasoned professional with extensive experience in management, sales, training, communication, advertising, public relations, and customer service. He has held various roles, including Creative Copywriter, Assistant Terminal Manager, Lead Supervisor, Director of Events and Advertising, Business Development Manager, Manager, Guest Services Representative, and Sales Lead. Delbert has worked for companies such as Axiom Strategies, C.A.R. Transport, Inc., Cassens Transport Company, Show Me Magazine, Missouri Office Systems & Supplies, Inc., Prestige Cleaners, Holiday Inn Hotel and Suites, and The Bose Store.

Experience

    • Creative Copywriter
      • Jun 2016 - Dec 2016

      • Created ground up political advertising campaigns to enhance public image, promote platforms and secure votes for candidates running for local, state and federal offices.• Designed and edited political mailers, emails and websites for over 50 candidates in 7 states.• Implemented post campaign strategies to analyze the effectiveness of message comprehension and public outreach.

  • C.A.R. Transport, Inc.
    • Kansas City, KS
    • Assistant Terminal Manager/Director of Client Relations and Logistics: Northern Territory
      • Oct 2014 - Jun 2016
      • Kansas City, KS

      • Assistant Terminal Manager duties included: logistical command of all drivers assigned to our terminal; built, changed and dispatched loads for drivers daily. Generated reports and analyzing data to find ways to improve internal cost and production. Inventory and claims management of all onsite, offsite and delivered units. Kept an inventory of all onsite resources and materials needed for drivers. Paid strict attention to driver’s safety during all phases of transport by holding random audits and inspection reports for assessing quality control and compliance.• Trained all new CAR employees on all CAR computer systems, dispatch and logistical analysis.• Director of Client Relation duties included: primary contact for all clientele associated with our terminals territory; in charge of all contracts and maintaining relationships with current clientele and vendors. • Would often times fly out to meet major clients such as Honda, Subaru, Nissan and Mitsubishi to assess trends, production and possible costs associated with transportation of vehicles by our company. Was directly involved with CAR being awarded a 5 year contract from Kia and Hyundai doubling the number of units hauled in our territory.

    • Lead Supervisor/Maintenance and Safety Supervisor
      • Dec 2013 - Sep 2014
      • Claycomo, MO

      • Onsite Lead Supervisor of the contracted shuttle freight transport operation at the Ford Motors, Kansas City Assembly Plant in Claycomo, MO.• Lead Supervisor duties included: directly managed 22 union auto haulers and 5 CTC supervisors. Generating and analyzing reports to find ways to cut cost and improve production internally. Inventory and claims management of all onsite, offsite and delivered units; dispatched, built and changed loads for driver’s daily. Assessed, verified and allocated all drivers resource needs and safety; this was done by weekly driver assessments that I would create through the analysis of load reports. Relationship Management, set up monthly team building to promote load and production growth. Was in charge of driver discipline including retraining programs and making sure drivers and CTC employees adhered to union guidelines and company protocol. • Communicated and directly worked with Ford’s contracted releasing company UPS and CTC’s biggest competitor, Jack Cooper Transport (JCT). Working with JCT proved to not only increase production, but also help both our companies better serve our client, Ford Motors.• Terminal Maintenance Supervisor duties included: responsible for all maintenance and mandatory services needed to keep our trucks running and up to Federal DOT Regulations and specifications.

  • Show Me Magazine
    • Leawood, KS
    • Director of Events and Advertising/Executive Assistant/Writer/Editor
      • Feb 2013 - May 2013
      • Leawood, KS

      • Edited and corrected all content within the magazine.• Personally created and wrote 3 articles, of which, 2 are published already. The third is going to be published in the June or July, 2013 issue.• Executive Assistant to the magazine. Helped or sought out the help needed to fix and adjust situations that would arise so that the magazine stayed on schedule.• Put together a marketing strategy to gain distribution sales and advertising. This included cold calling, as well as setting up events for public outreach and client retention/appreciation.

  • Missouri Office Systems & Supplies, Inc.
    • 941 W. 141st Terrace, BKansas City, MO 64145
    • Business Development Manager
      • Oct 2012 - Jan 2013
      • 941 W. 141st Terrace, BKansas City, MO 64145

      • Managed and helped clients with their office environments.• Conducted informational meetings with potential clients.• Cold called potential leads given to us by our vendors.• Managed the small business territory of the company; which entailed rebidding, delivery of products, and pickup of used products.

  • Prestige Cleaners
    • Overland Park, KS
    • Manager
      • Jan 2007 - Oct 2012
      • Overland Park, KS

      • Managed communication between clients, workers, and ownership.• Assisted with advertising and communicated the owner’s full needs and agendas to advertising agencies.• Taught all existing as well as new coworkers on how to use the Operating System that was used for our business.• Delivered products between stores daily.

  • Holiday Inn Hotel and Suites
    • Overland Park, KS and Kansas City, MO
    • Guest Services Representative
      • Oct 2003 - Nov 2007
      • Overland Park, KS and Kansas City, MO

      • Communicated with customers daily.• Taught and assisted with a new Operating System that all Holiday Inns throughout the country had to use.• Researched accounts, answered questions, and worked with new customers.• Trained both new and existing personnel in company customer service protocol.• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.• Was GSR of the month 12 times!

  • The Bose Store
    • Overland Park, KS
    • Sales Lead
      • Jun 2003 - Jan 2004
      • Overland Park, KS

      Sales Lead• Generated top sales 4 months in a row.• Communicated to customers about products and pertinent information.• Generated sales through Direct and Indirect Marketing techniques.

Education

  • 2006 - 2011
    University of Missouri, Kansas City
    Bachelor of Arts (B.A.), Communications
  • 2005 - 2011
    University of Missouri-Kansas City
    Bachelor's degree, Communication and Media Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Sales and Marketing”

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