Experience

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  Coast Professional, Inc.

  • New York, United States

  • Chief Compliance Officer; General Counsel

    • Apr 2021 - Present
    • New York, United States

    Provides legal advice, oversee Coast's compliance management system, monitor internal and external audits, and oversee the company’s regulatory compliance efforts and contract compliance. Responsible for managing Coast’s compliance team including the Legal / Regulatory and Quality Assurance Departments. Lead the company’s legal counsel and corporate compliance initiatives.

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  Sessions, Israel & Shartle

  • New York, United States

  • Partner

    • Jan 2007 - Apr 2021
    • New York, United States

    Develop and manage compliance program initiatives and quality assurance for client agencies including 100+ call center operation in U.S. and overseas. Counsel to client attorney network, managing collection, counterclaim and defense litigation (Litigation inventory of 20,000 accounts placed per month). Conduct collection letter review, revision and approval. Correspond with opposing counsel, regulators and legislators regarding complaints, pending legislation and compliance.

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  Firstsource Solutions

  • Director of Compliance and Process Excellence

    • Dec 2003 - Dec 2006

    Direct compliance department of multi-location (14 facilities) call center in the U.S. and overseas to ensure compliance with federal and state laws and client work standards. Oversee client relationships with Fortune 500 companies to ensure compliance with client contracts, audits and workstandards. Provide overall direction for the implementation of the COPC-2000 certification process and US-based Process Excellence initiatives. Functional black belt for US Process Excellence/Six Sigma initiatives.

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  HSBC

  • New York, United States

  • Vice President

    • Apr 1997 - Dec 2003
    • New York, United States

    Vice President of Training and Development Researched and Developed regulatory compliance training programs. Ensured successful audit performance with federal and state regulators on compliance and safety and soundness examinations.Legal Counsel/Assistant Vice PresidentResponsible for litigation accounts in New York region. Managed external agency and attorney network performance across the country for Consumer Finance Division- ensuring compliance with federal and state regulations. Managed Bankruptcy and Deceased Units.

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  Magavern Magavern Grimm LLP

  • New York, United States

  • Attorney

    • Apr 1996 - Apr 1997
    • New York, United States

    Collection Department Responsible Attorney. Oversaw Client and In-House collection department. Member of Special Counsel to City of Buffalo Charter Review Commission.