Experience

• 

  MaxVal Group, Inc.

  • McKinney, Texas, United States

  • Sr. IP Support/Docketing Specialist

    • May 2022 - Present
    • McKinney, Texas, United States

• 

  Clarivate Analytics

  • Dallas/Fort Worth Area

  • Docketing Specialist

    • Aug 2017 - May 2022
    • Dallas/Fort Worth Area

     Validation & quality check of patents of US & other foreign countries. Preparing reports and docketing into different software’s like IP Manager & IP Master. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Knowledge of whole documentation for Patent Filing and Patent Prosecution. Coordination of office functions, including Patent Docketing & interacting with Attorneys and Foreign Associates. Client interaction, capable of producing a comprehensive analysis of feedback from clients, delivering client presentation responding to the resulting queries. To perform Quality Checks on transactions.

• 

  Thomson Reuters

  • Noida Area, India

  • Manager

    • Sep 2013 - Jul 2016
    • Noida Area, India

     Validation & quality check of patent and trademarks data of US & other foreign countries. Preparing reports and docketing into different software’s like IP Manager & IP Master. Preparation of IDS (Information Disclosure Statement) as per client’s requirements. Monitoring the overall functioning of team, carrying out improvement plans in the realm of quality and enhancing customer satisfaction level. Leading, training & monitoring the performance of team members to ensure efficiency in operations. Determining training needs of employees and conducting need-based training programs to enhance their technical skill set leading to increased productivity across the process. Defining roles and responsibilities across each level. Managing performance for the entire team through regular performance reviews. Driving activities responsible for value addition to employees to ensure employee growth and thereby process improvement. Defining KPI’s for the team.  Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

• 

  Wipro

  • New Delhi Area, India

  • Analyst

    • Jun 2011 - Sep 2013
    • New Delhi Area, India

     Knowledge of whole documentation for Patent Filing and Patent Prosecution. Working on tools like MS Visio to prepare & format drawings and Anaqua to process US Patents. Expertise in handling Patent Filing & Prosecution Services (Patent Filing, team management and handling International filing, Paralegal Services & Docketing & acquainted with US, EP & Indian Patent laws). Coordinated office functions, including Patent Docketing & interacting with Attorneys and Foreign Associates. Executing process implementation and standardization by preparing SOP & Process MAPS. To prepare Quality Monitoring Sheets, RCA Report, FMEA Reports, SOP & Process Maps for the existing Patent Filing & Docketing process. Review the teamwork & providing them appropriate training, methodically setting goals & scheduling team assignments to achieve these punctually, quality as per client’s needs. Client interaction, capable of producing a comprehensive analysis of feedback from clients, delivering client presentation responding to the resulting queries. Participate in successful planning and completion of Patent Filing & Docketing activities for each Quarter. To perform Quality Checks on transactions. Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service-related critical issues. Cross-Functional Training for International Filing, US Filing & Docketing.

• 

  ICICI Bank

  • New Delhi Area, India

  • Senior Officer

    • Dec 2006 - May 2011
    • New Delhi Area, India

• 

  Pathak & Associates Law

  • New Delhi Area, India

  • Executive

    • Jan 2006 - Dec 2006
    • New Delhi Area, India

• 

  International Road Dynamics Southa Asia Pvt. Ltd.

  • Faridabad Area, India

  • Administrative Assistant

    • May 2005 - Jan 2006
    • Faridabad Area, India