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Deepika Bhattacharya
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- Leadership
- Business Transformation
- Change Management
- Outsourcing
- Management Consulting
- Show all
Bio
Credentials
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⭐ Recognition for contribution to people development
uExcelerateMar, 2024- May, 2026 -
TA 101 Certificate
The International Transactional Analysis AssociationApr, 2023- May, 2026 -
Executive Coaching
LinkedInJan, 2023- May, 2026 -
The New Rules of Work
LinkedInApr, 2022- May, 2026 -
20 Habits of Executive Leadership
LinkedInOct, 2021- May, 2026 -
Lean Six Sigma Green Belt (ICGB)
GenpactFeb, 2021- May, 2026 -
PowerPoint: Eight Easy Ways to Make Your Presentation Stand Out
LinkedInDec, 2020- May, 2026 -
Developing Executive Presence
LinkedInOct, 2020- May, 2026 -
Customer Service: Problem Solving and Troubleshooting
LinkedInFeb, 2019- May, 2026 -
Sheryl Sandberg and Adam Grant on Option B: Building Resilience
LinkedInDec, 2018- May, 2026 -
Coaching Employees through Difficult Situations
LinkedInJul, 2018- May, 2026 -
Strategic Thinking
LinkedInFeb, 2018- May, 2026 -
Certified Gallup Strengths Coach
GallupAug, 2014- May, 2026 -
Associate Certified Coach (ACC)
International Coaching FederationMay, 2023- May, 2026 -
Certified Extended DISC Adminstrator
Larks Learning Pvt. Ltd. -
ICF Trained Coach
xMonks - An Ecosystem
Experience
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BTS
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Delhi, India
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ITES & Leadership Development Expert
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Jun 2022 - Present
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Delhi, India
About BTS: It is a global professional services firm headquartered in Stockholm, Sweden, with over 1,000 professionals in 34 offices located on six continents. For over 30 years, BTS has been partnering with clients to enable strategy execution. Its strategy made personal. Its primary practice ...
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The Painted Sky
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Delhi, India
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Lead Faculty
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Dec 2022 - Present
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Delhi, India
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Kshamta Consulting
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Delhi, India
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Founder
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May 2022 - Present
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Delhi, India
Kshamta focus on fueling organization growth by designing and deploying customized strategies/ programs which boost future aligned human capability and leadership development. Signature strengths is the unique blend of strong business understanding, customer centric approach, Operational and L&am...
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Global Operating leader
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Oct 2017 - Aug 2022
At Genpact was: Responsible for successful F&A operations across 3 accounts in Services & Consumer goods industry partnered to grow a 20-year partnership with $60B Transportation Services account by 15% through Digital & Transformative initiativesSetting up & Stabilization of New Transition Account of $75B, Commodity Trading CompanyStabilization efforts for a complex services operation Provided Expertise in leading businesses with Accounts Payable, Master Data Management, Accounts Receivable & Collections & Record to Report processes.Leading projects – Improving Collection Efficiency, Cash flow Improvement, Overdue reductions –AP, Close Optimization, Unapplied Cash >60 days, RPA COE to name a few Building deep value adding partnerships with clients & stakeholders Building the LEAN & Six sigma culture focusing on Standardization, Simplification & Transformation.Led the Transformation initiatives of the two accounts that are now the showcase accounts for Transformation initiatives – RPA & Digital initiatives Expertise in set up RPA COE, CMV, Hi Radius & Service NOW implementations Built on all people practices across both the accounts to improve retention Grew the Financials across accounts :10-15% growth of Revenue and AOI- YOY
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Vice President
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Mar 2016 - Aug 2022
Vertical Training Leader: March 2016 – Dec 2017Established completely New Training Framework and Structure to service 22000 employees across the Hitech, Manufacturing and services vertical Responsible for driving efficiency and effectiveness of 5 Pillars of Knowledge Management covering the entire employee lifecycle Designed and implemented two new initiatives Leadership Acceleration Program for AVP group and Nurture for Front Line Managers Led several Training initiatives to address Leadership Development , Customer Service and quality initiatives for our Manufacturing & Hitech for clients like Google, Hyatt , Thomson Reuters, Penske , Go-daddy and Facebook to name a few Institutionalizing Training Effectiveness metrics
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Vice President - Capability Development
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Apr 2008 - Feb 2016
Led Capability Development for Accenture in India for more than 1.3 lac employees in India Pioneered innovative industry – academia programs in partnership with leading academia and industry bodies to build capabilities for the future. - Represented Accenture in NASSCOM BPO skill development co...
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GENPACT
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Gurgaon
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Assistant Vice - President
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Apr 2006 - Apr 2008
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Gurgaon
Lead the training for all Non GE Finance and Accounting accounts
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American Express
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Gurgaon
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Manager
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Apr 2001 - Apr 2006
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Gurgaon
Responsible for training at the American Express Financial Centre
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NIIT Limited
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Kalkaji
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Geography Group Head
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Jan 1992 - Mar 2001
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Kalkaji
Lead various asignments from Corporate Sales , Faculty , Centre Head and finally Geography Group Head handling major accounts
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Dabur India Limited
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Cannaught Place
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Senior Executive
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Jun 1989 - Jul 1991
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Cannaught Place
Led Product Mangement for leading brands like Glucose - D , Hajmola Candy , Sharbat-e-Azam to name a few
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Education
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Gallup
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1982 - 1984
Delhi Public School - R. K. Puram
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1987 - 1989
Delhi University
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1984 - 1987
Jesus and Mary College
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