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Deepali Awasthi profile image

Deepali Awasthi

Business Manager at IndiaMART InterMESH Limited
Intro Book
Seasoned business manager with expertise in client services, customer relations, and churn management.
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Location
Noida, Uttar Pradesh, India, IN
Skills
  • Client Services
  • Client Liaison
  • Client Servicing
  • Churn Management
  • Customer Relations
  • Show all
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Bio

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Deepali Awasthi is a seasoned business manager with 8+ years of experience in client services, customer relations, and churn management. She has led teams to drive revenue generation, customer satisfaction, and retention. Deepali holds a Master's degree in Computer Science from Sikkim Manipal University and a Software Engineering Diploma from NIIT.

Experience

  • IndiaMART InterMESH Limited
    • Noida, Uttar Pradesh, India
    • Business Manager
      • Nov 2015 - Present
      • Noida, Uttar Pradesh, India

      • Leading team of Relationship Managers and Account Managers to drive Monthly revenue generation through Renewal, Upsell, Retention, Delighted Customer Service, Customer Engagement, and Churn management. • Managing client servicing of 4000+ SME customers from Pan India which includes Post on boar...

  • Knowlarity communication pvt Ltd
    • Relationship Manager
      • Jul 2014 - Present

      Customer engagement o Provide excellent client servicing o Proper coordination with internal departments for product delivery and initial set up/configuration.o Provide complete product training (Online and Onsite) to on board customers.o Maintain periodical touch base with clients in order to en...

  • TradeIndia.com - Infocom Network Private Limited
    • Noida, Uttar Pradesh, India
    • Senior Branch Manager
      • Jun 2021 - Oct 2021
      • Noida, Uttar Pradesh, India
  • Kalkasoft Infotech Pvt. Ltd.
    • Nehru Place
    • Ast Manager Customer Relation
      • Sep 2011 - Jun 2014
      • Nehru Place

      Key Deliverables o Being a central point of information for business related matter. o Identifying, acquiring, developing and maintaining customer relationships.o Planning projects and activities systematically in line with business priorities.o Maintaining up to date knowledge of competitor acti...

Education

  • 2019 - 2020
    Faculty of Management Studies - University of Delhi
  • 2012 - 2014
    Sikkim Manipal University
  • 2009 - 2013
    NIIT
  • 2008 - 2011
    Bundelkhand University
  • 2005 - 2006
    Cathedral college

Suggested Services

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Industry Focus. “Technology, Information and Internet”

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