Experience

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  ACE Cloud

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Manager IT Ops

    • Mar 2021 - Present

  • Manager IT Ops

    • Jan 2013 - Present

  • Assistant Manager Information System

    • 2016 - Mar 2021

  • Senior Team Lead

    • 2014 - 2016

    Accomplishes server support staff results by communicating job expectations; planning, monitoring and appraising, job results; coaching, counseling, and disciplining employees; initiating, coordinating and enforcing systems, policies, and procedures.Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.Provide application hosting solution on VM Ware and Hyper-V to our global customers.Provide support on Widows Server 2008 R2, Server 2012 R2, financial and non-financial applications (QuickBooks, Sage, Act, Pro-Series, Ms-Office).Maintains quality service by establishing and enforcing organization standards.Contributes to team effort by accomplishing related results as needed. Attempt to achieve team consensus and create win-win agreements wherever possible.Keep discussions focused and ensure decisions lead toward closure.Acknowledge and reward team and team member accomplishments, as well as exceptional performance.Lead creativity, risk-taking, and continuous improvements in workflow.Daily and weekly team review with team members to share the feedback of their performance.

  • Assistant Team Lead

    • Dec 2012 - 2014

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  PCCare247

  • Gurgaon, India

  • Technical Team Lead

    • May 2010 - Nov 2012
    • Gurgaon, India

    Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checksAssists management with hiring processes and new team member trainingAnswers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceDevelops strategies to promote team member adherence to company regulations and performance goalsConducts team meetings to update members on best practices and continuing expectationsProvides quality technical support, including interacting with customers, answering customer enquiries, and effectively handling technical queries.

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  Progressive Infovission Pvt. Ltd.

  • Delhi, India

  • System Support Engineer L2

    • Jun 2008 - Mar 2010
    • Delhi, India

    Responsible for escalated customer questions/issues, collect bug reports and other issues from production customers. Research and troubleshoot technical issues reported by customers, 1 st Level Support. Test and duplicate issues reported by customers in test environments to enable senior staff / engineering to understand the issue faster.Clearly documents technical issues within support incidents. Communicate issue status to customers in accordance with defined SLA's. Contribute to the Technical Support Knowledge base.Escalates to Level 3 as needed. Responsible for learning and understanding how L3 resolves the issue.