Experience

• 

  Putzmeister India

  • South Goa, Goa, India

  • Sr. Manager Product Support (Batching Plant and Transit Mixers)

    • Jan 2021 - Present
    • South Goa, Goa, India

    1. Providing Technical support to sales, on PAN India basis, 2. Meeting directly with customers for closing sales technically, 3. Making standard and customized product quotations, 4. Making sales collaterals, 5. Customer handling, 6. Product presentations, 7. Technical support in production, service, quality & PPC co-ordination, 8. Closely working with Marketing department for marketing related activities viz. meets, exhibitions, etc.9. Sales admin, finance, billing & Logistics Support.10. Product design co-ordination, design improvements, processing product feedback, customer feedback.11. New Product Introduction, GATE Documents, New accessories development.12. Technical support to service, O&M costing and agreements.13. Knowledge exchange with inter departments about products and its technical.14. Product Benchmarking activities, Cost reduction projects, Product application reports.15. Training: Training to sales team, Induction to new team for products.

• 

  Sany Heavy Industry India Pvt Ltd

  • Pune, Maharashtra, India

  • Sr. Manager Product Support

    • Apr 2018 - Dec 2020
    • Pune, Maharashtra, India

    1. Providing Technical support to sales, on PAN India basis, 2. Meeting directly with customers for closing sales technically, 3. Making standard and customized product quotations, 4. Making sales collaterals, 5. Customer handling, 6. Product presentations, 7. Technical support in production, service, quality & PPC co-ordination, 8. Closely working with Marketing department for marketing related activities viz. meets, exhibitions, etc.9. Sales admin, finance, billing & Logistics Support.10. Product design co-ordination, design improvements, processing product feedback, customer feedback.11. New Product Introduction, GATE Documents, New accessories development.12. Technical support to service, O&M costing and agreements.13. Knowledge exchange with inter departments about products and its technical.14. Product Benchmarking activities, Cost reduction projects, Product application reports.15. Training: Training to sales team, Induction to new team for products.

• 

  Aquarius Engineers Pvt. Ltd.

  • India
  • Machinery Manufacturing
  • 100 - 200 Employee

  • Special Project Manager

    • Mar 2017 - Mar 2018

    1. North India Service for batching plants.2. Handling Domestic and international projects related to special batching plants.3. Independent erection and commissioning of batching plants.4. On site and Off site O&M training.5. Spare parts support.6. Maintaining customer relationships.7. Vendor service support.8. Warranty and replacement issues.9. New Product Development.10. After sale service of precast batching plants.11. Spare parts support.12. Remote support for field batching plants.

  • Head of Department - Service Batching Plants

    • May 2007 - Mar 2017

    Heading the North India after Sale Service for concrete Batching plants.Independent Erection and Commissioning of Batching plants up to 160m3/hr output.Providing proper training regarding operation and maintenance of plants during handing over.Independent handling the Batching plants being used for precast applications on PAN India basis.Carrying out seminars on plant operation and maintenance training, ON SITE & OFF SITE, for various customers as per schedule and as and when demanded by customer.Carrying out Internal Training of Service Engineers regarding various types of troubleshooting and solving their queries.Providing technical support over phone/remote access to Service Engineers on PAN India basis as and when required.Providing Technical Support to sales staff as and when required.Providing Technical Support to Spare Department as and when required.Establishing co-ordination between customer and spare department in relation to fulfill the requirements of customer on time.Developing Customer relationships by visiting frequently and getting their feedback and giving proper response to their grievances.Internal and External communication for any matter related to customer service directly or indirectly.Vendor Development as and when required.Establishing a strong co-ordination between our service department and existing vendors for providing a strong service support to customer.Dealing Warranty & Replacement issues.Providing service support to other regions of company as and when required.Payment recovery. Providing Suitable help in Office Administration work as and when required.Identifying problems in Batching Plant, getting feedback from service engineers, customers. Providing solutions to the problems of Batching Plant Design by discussing with production/factory. Suggesting necessary Mechanical Modifications to facilitate the smooth operation of batching plants. Helping Electrical circuit design for batching plant operation.

• 

  Italian-Thai Development Public Company Limited "ITD"​

  • Mandi, Himachal Pradesh, India

  • Assistant Manager - Mechanical

    • Sep 2004 - Apr 2007
    • Mandi, Himachal Pradesh, India

     Erection and Commissioning:• To erect all the new Equipment and Machinery received on site with the service engineers came for commissioning.• Erection of Concrete Mixers on Trucks, Wheel Loaders, Hydraulic Cranes, Boom Trucks etc.• Erection of Batching Plant and accessories Repair and Maintenance:• Maintenance {only basic} (250 hrs, 500 hrs, 1000 hrs, 2000 hrs) of Equipments and Machineries as per Schedule specified in Service Manuals. Documentation:• Internal :o Daily equipment breakdown checko Calculating performance of machines on the basis of Daily progress reports and fuel and lubricant reports.o Preventive Maintenance reports and making weekly, monthly preventive maintenance schedule.o Making reports for Top Management as per their requirement.o To fulfill the requirement of other departments of ITD PCL as needed.o Equipment time record as per sub-job descriptiono Helps Costing Worko Dealing with Auditors in relation to mechanical department.• External:o Correspondence through letter writingo Cross checking of bills produced by suppliers with the work done by them.o Issuing work order for equipment repairingo Helping Insurance people during accident and other insurance work.o Preparing Documents required for insurance claim purpose.o Warranty claims.