Experience

• 

  Royal Brothers

  • Bengaluru

  • Quality Analyst

    • Oct 2018 - Jan 2021
    • Bengaluru

    Supporting, guiding, helping and improving the Customer Experience team and providing the best customer experience to the Customers.Handling online reviews. Handling customer feedback. Generating reports. Auditing calls. Giving feedback to the employees. Handling escalation calls. Handling e-mail. TrainingLeaning and development. Audit calls & emails. Provide TNIs (Training Need identification) based on the audits.Identify gaps & provide refresher session to improve quality standards. Conduct assessment to evaluate the progress. Weekly calibration. Root cause analysis.

• 

  Paradise stile studio

  • Bengaluru Area, India

  • Marketing Executive

    • Aug 2013 - Dec 2017
    • Bengaluru Area, India

    Meeting and fixing meeting with the clients (architects and contractors) ensuring that our clients are happy and updated with the latest products ( tiles and Natural stones)Taking care of the transportation Vendor managementapproaching new possible clients and closing the order ensuring that goods are delivered on time and without any physical damage Providing samples to architects and the contractors for the selection of the tilesinteracting with the contractors and negotiating the price and making sure that our relationship is not effected in any way interacting with the Clients on a daily basis for future requirements and maintaining a good professional relationship

• 

  Accenture

  • Bengaluru Area, India

  • Customer Support Associate

    • Jun 2012 - Jun 2013
    • Bengaluru Area, India

    Resume sourcing, Screening, Hiring/Recruitment strategies, Vacancy closure, Developing, executing and managing screening & sourcing strategies to create pipelines of talent & meet hiring targets. Interact with Recruiters to prepare all documentation necessary. Knowledge of applications includes – Taleo, WQM, PeopleSoft and one view and Process exit, new hire, JDC requests. Learn and understand JD (job description) of the requisition from Central database and required skill for the requirement. Worked for manufacturing, supply chain, R & D, marketing and finance Scrutinizing, short listing profiles from Central database, which is a response to the postings for the specific requirement. Sourcing quality resumes from different channels – Job Portals and internal. making a detailed analysis on the requisition, understanding the constraints faced for sourcing resumes for that particular position and helps the client in modifying the requirement, if required. Prepare daily reports, without any errors and sending the same to the team members and supervisors