Experience

• 

  Kaiser

  • Sr Learning Consultant

    • Jul 2005 - Present

    Senior Learning Consultant* Successfully met aggressive deadlines and mastered steep learning curve to train over 1,000 providers and staff in KP HealthConnect. Consistently received excellent evaluation scores.* Successfully adapted to fast-changing environment as Kaiser began implementing E&M coding. Diplomatically managed groups of resistant providers and successfully trained over 400 providers. * Consistently received excellent feedback from both APIC-IT and Chief of IT for my work as facility HealthConnect trainer. Worked closely with Chief of IT to design and deliver high-quality refresher training for over 270 providers from a wide range of departments. Invited by several Department Chiefs to provide department-specific training.* Exceeded expectations by certifying in EpicCare Ambulatory within my first six months of employment.

• 

  SBC

  • Sales Support-Education Customers

    • Jul 2002 - Jun 2005

    Partnered with sales teams to strengthen customer relsationships and increase sales. Designed and delivered over 200 workshops and prsenations for administrators and teachers on the educational uses of technology, resulting in increased sales in very competitive markets.

  • Director of Proposal Center

    • Jan 2000 - Jul 2002

    * Supervised team of 17 proposal developers and graphic artists in creation of high-quality proposals.* During 2001, produced 445 responses to extremely competitive RFPs worth approximately $1B in bid revenue and achieved win rate of approximately 75%.* Hired proposal developers, set strategic direction, conducted appraisals and provided frequent feedback resulting in improved performance by members of my team. Initiated successful quality improvement program which resulted in improved client and customer satisfaction

  • Proposal Develeoper

    • 1997 - 2000

    * Supported sales organizations in responding to large RFPs. Responsibilities included: document management, writing and editing, developing and enforcing timelines, organizing and facilitating review sessions and creating and sustaining a cohesive, effective team* Won extremely competitive bids such as the LA County RFP.