Experience

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  Kaufman Container

  • Sales Coordinator

    • Aug 2020 - Present

    Customer service and administrative duties assisting account managers and customers

• 

  Kenmore Label and Tag

  • Solon, Ohio

  • Customer Service Representative/Business operations

    • Apr 2014 - Aug 2020
    • Solon, Ohio

    Handle customer inquiries by phone, fax and email including quoting of new and repeat jobs, entering of sales orders through to invoicing into SAP and follow up with customers and vendors as needed. Create and maintain custom job files and customer database. QC incoming orders, proofs and other CSRs' work as needed. Collect on delinquent accounts. Backup for all positions including purchasing. Warehouse duties as needed including shipping/receiving through UPS, Fed Ex and trucking companies. Other duties as needed including sending samples to prospective customers, utilizing Pay Trace to run credit card payments, filing and special projects as assigned. One special project this past year was to come up with our holiday message for the customer Christmas gifts.

• 

  Edgepark Medical Supplies

  • Twinsburg

  • Customer Care Specialist

    • Sep 2013 - Apr 2014
    • Twinsburg

    Assist customers with their orders via incoming and outgoing calls and faxes. Place orders, determine correct products and customer info. Work with other depts. to ensure proper flow of orders.

• 

  Agilysys

  • Service Representative-Annuity

    • Feb 2008 - Sep 2011

    Act as a liason between vendors and Agilysys sales team and customers to sell and manage maintenance renewal contracts for hardware and software computer packages. Communicate daily with vendors and sales reps to resolve issues as needed. Accurately track and catalog opportunities, contracts and serial numbers. Create sales quotes, orders and worksheets as needed. Handle end user inventory reconciliations. Maintain accurate files of contracts. Perform other duties as needed.Promoted from Business Operations Rep 1 April, 2010

• 

  Lamson and Sessions

  • Regional Sales and Pricing Administrator

    • Jul 2005 - Feb 2008

    Responsible for customer service functions for 17 sales rep agencies in the Utility market of Carlon/Lamson and Sessions. Includes inquiry to remittance of quotes , contracts and orders. Work with Regional Sales Managers to attain revenue and profit margin objectives. Negotiate pricing and resolve any issues including pricing, availability, shipping and billing.

• 

  MBNA

  • Account Manager

    • Feb 2000 - Jul 2005

    Managed a porfolio of loans to minimize delinquency. Worked in 30 to 180 day as well as Inward and Relationship Management Unit. Provided customers with resolutions to their account delinquency.

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  YWCA of Summit county

  • Child Care Specialist

    • Sep 1999 - Feb 2000

    Supervised 12 before and after school child care sites- overseeing employees and children. Maintained records, hired staff, organized staff meetings, ordered supplies within budget constraints