Experience

• 

  Reed Exhibitions US

  • Norwalk, CT

  • Operations Manager

    • Aug 2015 - Jun 2023
    • Norwalk, CT

    • Dedicated Operations Manager for (5) Jewelry trade shows (JIS) a year.• Collaborated with vendors, venue personnel, local Police Departments, and internal staff to produce JIS shows and other assigned shows.• Worked closely with various Security resources to design and institute a security plan to ensure staff, attendee, exhibitor, and product protection throughout the show.• Created the online exhibitor manual and worked closely with Customer Service to assist exhibitors in online ordering.• Forecasted, determined, and managed the JIS operational budget.• Worked closely with the Event Director and Marketing staff to determine and operationally deliver show highlights and spotlight features.• Provided signage, floor plan guidance and overall operation expertise to Show staff.

• 

  Triumph Expo and Events (now Fern)

  • Greater Seattle Area

  • Account Executive

    • Jun 2009 - Apr 2015
    • Greater Seattle Area

    • Primary contact for clients in determining event goals, budget, decor, graphic options and solutions and floor plan configurations.• Attend site inspections to guide client in booth, registration, entry unit and other furnishing placement at convention centers, hotels and special event venues.• Communicate client expectations and requirements to production supervisors, foremen, graphics and other departments before the event, on the show floor and at show close through written work tickets, verbal communications and face to face meetings.• Collaborate with facility managers and outside vendors to coordinate event timelines and show logistics.• Oversee and manage the onsite personnel, of up to 75 employees, including the foreman, exhibitor services representatives, vendors and general labor to ensure the timely production of the event.• Schedule and lead pre and post show meetings with the various operational departments.• Initiate the development of the Exhibitor Service Kit, coordinate the approval of the kit with show producers and obtain exhibitor contact information for kit dispersal.• Oversee labor and resource spending in order to maximize event revenue. Produce final invoicing.• Personally responsible for producing an average of 50 shows a year with an overall profit of 39%

• 

  Trend Productions (now defunct)

  • Greater Seattle Area

  • Director of Show Operations

    • Oct 2007 - May 2009
    • Greater Seattle Area

    • Overall event planning and on-site management of supplementary staff, AV, registration personnel and the box office for the 250 booth trade show "It's About Life Expo".• Coordinated show logistics with venue personnel, catering and third party suppliers.• Updated and maintained the show website.• Worked directly with the graphic designer to create and produce the show event guide.• Managed the P&L, reconciled reports, oversaw event expenses and post show financial reconciliation.• Arranged and coordinated the entertainment travel accommodations, per-diem and special requests.

• 

  Compass Group, NAD

  • Redmond, WA

  • Event Manager

    • Jun 2004 - Feb 2007
    • Redmond, WA

    • Managed high level, complex, multi-day events at the Microsoft Conference Center.• Managed the communication flow with the various departments to ensure the privacy and discretion of high-profile event speakers and guests.• Selected to be the Event Manager for the 2004 Microsoft Company Meeting. This event had 20,000 attendees with webcasting worldwide.• Determined the menu with the client and collaborated with the catering department on the food and beverage requirements.• Arranged for the AV, internet and room set up requirements. • Managed all facets of pre-planning, on-site execution and post-conference procedures.

• 

  Bellagio Resort and Casino

  • Las Vegas, Nevada Area

  • Convention Services Assistant

    • Aug 2003 - Jun 2004
    • Las Vegas, Nevada Area

    • Assisted 2 Convention Services Managers in the managing and planning of group events by generating meeting orders, group resumes, consolidating and submitting rooming lists and assembling credit information.• Arrange for group dining at hotel outlets, tickets to area shows, limousine transportation and retail and room service amenities.

• 

  American Heart Association

  • Greater Seattle Area

  • Heart Ball Coordinator

    • Oct 2002 - Jan 2003
    • Greater Seattle Area

    Contract position to solicit donors and procure auction items for the annual Heart Ball. * Doubled the amount of live and silent auction items exceeding the aggressive procurement goal of $100,000 for the American Heart Association Heart Ball in 2003.

• 

  Holland America Line

  • Greater Seattle Area

  • Youth Program Supervisor

    • Mar 2001 - Jul 2002
    • Greater Seattle Area

    Planned, implemented and directed the Youth and Teen program onboard ten cruise ships. Recruited, interviewed, hired and scheduled over 100 full time and seasonal staff members.* Staffed different hotel and marine operations in worldwide locations without a single operational interruption.