Experience

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  Bright Horizons

  • United States

  • Quality Assurance Manager

    • Mar 2023 - Present
    • United States

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  The Druker Companies

  • Greater Boston

  • Concierge

    • Aug 2021 - Nov 2023
    • Greater Boston

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  Benchmark Senior Living

  • Lincoln, Massachusetts, United States

  • Concierge

    • Feb 2021 - Feb 2022
    • Lincoln, Massachusetts, United States

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  WayForth

  • Richmond, Virginia Area

  • Sales and Client Relations

    • Dec 2019 - Feb 2021
    • Richmond, Virginia Area

    WayForth is a complete solution for families in transition with an outstanding reputation for high quality products and services. I work with our sales and customer experience teams to best support and serve our valued clients.

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  Rupert Organizational Design

  • Vice President Client Development

    • Sep 2017 - Nov 2019

    In my role as Vice President of Client Development, I brought 25+ years of experience helping companies realize the significant bottom-line benefits of workplace flexibility, phased retirement, and mutual respect initiatives to an even broader corporate audience.

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  LifeCare

  • Vice President, Sales

    • Apr 2017 - Aug 2017

    LifeCare, Inc. is the nation's leading provider of work-life services to 61,000 clients, representing 80 million members. I was hired to bring my expertise and corporate contacts to LifeCare's newly restructured sales team.

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  WFD Consulting

  • Vice President, Sales

    • Sep 2016 - Mar 2017

    Since 1983, WFD Consulting has provided global work-life and diversity solutions to A-list corporate clients. I started my career at WFD and was invited to return based on my expertise in business development and client relations.

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  Boston College Center for Work & Family

  • Greater Boston Area

  • Director of Corporate Partnerships

    • Aug 2014 - Aug 2016
    • Greater Boston Area

    The Boston College Center for Work and Family is the country's leading university-based research center focused on helping employers in their efforts to improve the lives of working people and their families. It has more than 60 corporate members including many of the world's most progressive and well respected employers. Founded in 1990, the Center is committed to enhancing the quality of life of today's workforce by providing leadership for the integration of work and life, an essential for individual, organizational, and community success. In my role as Director of Corporate Partnerships, I managed all aspects of member recruitment and retention for the National and Global Round Tables.

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  eChalk

  • New York, NY

  • Account Executive

    • 2013 - 2013
    • New York, NY

    Industry pioneer in technology solutions for K-12 school districts, eChalk suffered from some major strategic missteps. I was recruited to help re-structure internally and restore client relationships externally.

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  HouseWorks LLC

  • Newton MA

  • Vice President of the Customer Experience

    • 2012 - 2012
    • Newton MA

    HouseWorks is the largest provider of elder home care services in the greater Boston metro area. I was originally recruited to improve customer service and operational issues, and was then asked by CEO to also lead marketing efforts for the company.

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  Bright Horizons

  • Watertown, MA

  • Director of Client Relations

    • 2005 - 2011
    • Watertown, MA

    BHFS is an industry leader in early education and employer-sponsored work/life solutions, such as child care, back-up care, consulting, and educational advisory services. 850 clients include many Fortune 500 corporations. HQs in Watertown, MA with offices in Colorado, Canada, Europe and India. I came to BHFS through acquisition of ChildrenFirst and helped transition clients during the merger of the two organizations. In 2010, I received the Growth Award for my successful track record in expanding strategic client relationships.

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  ChildrenFirst, Inc.

  • Boston, MA

  • Vice President of Client Services

    • 1999 - 2005
    • Boston, MA

    Industry pioneer in corporate back-up child care services. Clients included Goldman Sachs, Gillette, Target Corporation, Ropes & Gray, Mellon Bank. I came aboard as member of the senior management team during high growth period. During my tenure, I was recognized by the CEO as “Sales Executive of the Year” and established a Client Relations Team to support the national expansion.

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  WFD

  • Boston, MA

  • National Corporate Account Executive

    • 1993 - 1999
    • Boston, MA

    Industry pioneer in the development of work/life programs to respond to workforce demographic shifts with dramatic increases in the percentages of women and dual career families. Client list included IBM, AT&T, Ford, Pepsi Cola, Kodak, Xerox. I came aboard during an exciting time when work/life services were new to the marketplace and companies were eager to implement programs. There was no road map to follow and managing the huge influx of new business was both challenging and rewarding. -Quickly established leadership role for my ability to engage clients and expand partnerships. -Lead on highest profile accounts such as American Express, World Bank, Citibank, Sony, & Kodak. -Successfully managed one of the largest client portfolios in the company, while also maintaining one of the highest client satisfaction ratings. Consistently exceeded annual revenue targets. -Assisted clients with PR efforts to make coveted lists like Fortune 100 Best Companies and Working Mother 100 Best. -Internally recruited to lead multi-year collaborative that included top 25 A-list clients.

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  Mass Eldercare

  • Burlington, MA

  • Director of Products & Marketing

    • 1990 - 1993
    • Burlington, MA

    Mass Eldercare was the first statewide corporate eldercare program sponsored by state and federally funded programs in Massachusetts. I led the effort to launch the initiative and won The Advertising Club of Greater Boston annual pro bono ad campaign for $100K in ad development and placement. My initiative was so successful that it was adopted as a national model for public entities to diversify their funding bases and reach under-served populations.