Experience

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  Life

  • Loving Life

    • 2010 - Present
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  CSC

  • United States
  • Information Technology & Services
  • 700 & Above Employee

  • Resource Manager

    • Aug 2007 - Jun 2008

    Responsible for the management of resource reporting of 240 Sun IBIS project resources. Responsibilities include:- Creation and maintenance of an IBIS support roster identifying each level of billable resource activities for existing resources as well as maintaining future open positions to ramp up to full capacity of the project in 2009- Managed all open position activities for IBIS Support in CSC resourcing tool- Presented weekly IBIS resourcing activities to all levels of management

  • Resource manager

    • 1997 - Jun 2008

  • Resource Manager

    • Apr 2003 - Aug 2007

    Responsible for the management of the utilzation of 4000 GTS North American resources. Responsibilities include:- Staff demand through optimum resource acquisition and resource utilization management - Management of 12 resource managers - Management of staff deployment efforts supporting 60 accounts and over 4000 resources- Interaction with CSC recruiting, GTS Center Directors, staffing vendors and recruiting firms- Accountable for GTS hiring needs (approximately 80 resources per year)- Accountable for employee utilization and reassignment- Accountable for staff deployment of major accounts including Sun, Nortel, Lockheed

  • Center Team Manager

    • Dec 2002 - Apr 2003

    Responsible for management of 140 resources in the GTS San Diego Center. Responsibilities include- Management of 140 application designers and developers- Accountable for employee utilization and reassignment while minimizing overhead costs- Accountable for support of Western Regional Accounts including Raytheon and Lockheed- Manage integration of EMEA resources within NA teams - Coach resources to secure reassignments due to account changes and reductions- Interface with RMO to understand demand and utilize in placements. - Understand the customer's business and find opportunities to grow CSC business opportunities

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  Nortel Networks

  • Telecommunications
  • 700 & Above Employee

  • Resource Manager

    • Aug 2000 - Dec 2002

    Management of 40 resources reporting to several project groups within 3 major business portfolios on the Nortel account. Responsibilities include:- Accountable for employee utilization and reassignment - Introduced integration of trainee resources to successfully reduce account budget- Accomplished significant budget reductions through effective asset management- Interfaced with CSC consulting, vendor agencies and competency centers to acquire and maintain technical staff- Collaborate with Portfolio and Project Managers ensuring quality and fit of resources- Monitor progress of resources and projects

  • Program Manager, Sr. Programmer Analyst

    • Oct 1999 - Aug 2000

    Hired as a Nortel Senior Programmer Analyst, promoted to Project Manager for Cardinal Order Processing System. Achievements include: - Rejuvenation of work environment, including successful turnaround of a negative client/IS environment resulting in a highly productive and team oriented cooperative of clients and IS professionals- Managed team of 5 prog analysts and 6 cust support technicians - Developed Order Fulfillment/User Support Document to clarify roles and responsibilities.- Supported applications of order mgmt, shipping, software manufacturing, billing and others.- Ensured timely reporting to extensive client base and Mgmt of incident ticket progress and resolution- Coordinate activities and personnel assignments developing support application enhancements- Interacted with regional and global management leads- Developed and administered client training- Improved support environment morale resulting in noticeable reduction of service tickets

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  Cotelligent

  • Sr. Programmer Analyst

    • Oct 1994 - Oct 1999

    - Developed enhancements and provided support to Cardinal Sales Order Processing System.- Provided support to Query and External Packaging Applications.- Prime interface to department for client support.- Trained and provided technical support to IS Support team.

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  Custom Chrome, Inc

  • Programmer Analyst

    • Mar 1993 - Oct 1994

    - Responsible for enhancement and maintenance of Online Sales Order Entry, Packaging and Shipping Systems processing up to $7 Million/mo.- Established and maintained Parts Serial Number Tracking System.- Developed, implemented and supported a new Parts Return System.- Interfaced with United Parce...

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  Teddy Bears on the Go

  • Owner/Manager

    • Aug 1986 - Jul 1992

    Successfully applied managment knowledge gained in the IT industry to create a new business adventure of Teddy Bear and Balloon Delivery. - Successfully hired, trained and supervised 8 part time employees at 3 sites- Developed and maintained order processing, pricing and reporting functions- Mark...

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  Hewlett-Packard

  • Sr Programmer Analyst/Programming Manager

    • Jun 1982 - Aug 1986

    Senior Programmer Analyst - Heart Order Processing DepartmentProgramming Manager - Corporate Materials Management DepartmentHired as senior programming manager, promoted to Programming Manager. Responsibilities include:- Management of 6 programmers and 3 Analysts- Accountable for Order Statistica...

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  Technicon

  • Senior Programmer Analyst/Project Lead

    • Nov 1977 - Jun 1982

    Supported customized hospital Patient Billing/Accounts Receivable systems. Promoted to project lead for the Patient Billing/Accounts Receivable application installed at 50 hospitals nation wide Responsibilities included:- Interfaced with customers to determine, implement and support customized fe...

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  National Life Insurance Company

  • Technical Programmer/Programmer

    • Apr 1971 - Nov 1977

    Hired as a pension clerk to calculate pension plans, transferred to Information Systems as programmer trainee, promoted to programmer then technical programmer.- Maintained and enhanced Job Accounting System- Trained new programmers in Cobol and department standards- Assisted application programm...