Experience

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  Enterprise Bank (Enterprise Bancorp)

  • Lowell Mass

  • Senior Application Engineer, AVP

    • Jun 2008 - Present
    • Lowell Mass

    ESSENTIAL FUNCTIONS & RESPONSIBILITIES: The Senior Application Engineer will be assigned responsibility for providing support to bankwide applications and technology. This support may be primary, secondary, or tertiary in nature.• Application Support: Supports the Bank’s applications which could include core processing system and ancillary modules, database reporting systems, document management systems, CRM, Intranet, Office and other related applications. Executes application and database maintenance, consisting of the application of new program versions, upgrades, and releases and the tracking and resolution of operational incidents. Performs the role of primary support for specific department(s)’ and/or assigned bankwide applications. Provides secondary and tertiary support for other applications as assigned. Maintains knowledge of application versioning for primary support applications and performs planning to remain current on these applications. Fulfills technical requests submitted via the Bank’s Service Desk. Proactively documents applications following established standards for applications where primary support is provided. Keeps up with the technology dependencies (such as operating system or database version upgrades) of their primary support applications.• Planning and Implementation: Collaborates with Application Analysts/Embedded Business Analysts/SME’s to provide feedback and technical assistance on process improvement ideas developed by those resources. Keeps up with technology dependencies (such as operating system or database version ) of their primary support applications.• Business Continuity Planning: Perform as an application support SME on business continuity projects and document disaster recovery procedures

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  DEC, Compaq and HP

  • Business Analyst

    • 1987 - Dec 2007