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Deborah Ward profile image

Deborah Ward

Managing Principal at Assurant Learning & Performance Solutions
Intro Book
Seasoned program manager and leader with expertise in process improvement, training, and leadership.
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Location
Baltimore, Maryland, United States, US
Languages
  • English -
Skills
  • Program Management
  • Training
  • Process Improvement
  • Business Process Improvement
  • Strategy
  • Show all
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Bio

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Deborah Ward is a seasoned program manager with expertise in process improvement, training, and leadership, leveraging her experience in managing principal roles and consulting on regulatory requirements. She has a strong educational background in developmental psychology, sociology, and marriage, family, and human development, with a Master of Science degree from Brigham Young University. Deborah has worked as an adjunct professor at Towson University and has held various leadership positions, including Managing Principal at Assurant Learning & Performance Solutions. She is certified in Training From the Back of the Room and holds a Training Certificate from the Association for Talent Development (ATD).

Credentials

  • Training From the Back of the Room - Certified Instructor
    Bowperson Publishing and Training
    Jan, 2015
    - May, 2026
  • Training Certificate
    Association for Talent Development (ATD)
    Dec, 2006
    - May, 2026

Experience

  • Assurant Learning & Performance Solutions
    • Baltimore, Maryland
    • Managing Principal
      • Nov 2014 - Present
      • Baltimore, Maryland

      Managing Principal, Assurant L & P Solutions, Baltimore, MD 2014 - Present Founder and managing principal, leverages successful past performance and trusted client relationships to support client mission fulfillment and build enduring capabilities through organizational learning & performance solutions. Oversight of all business development, operations, and delivery of instructional design and training for the Centers for Medicare & Medicaid Services (CMS): • Basic Long Term Care Course (Traditional and QIS)• Long-Term Care Reform Survey Process, Software, and Regulation• National Regional Office (RO) Automated Survey Processing Environment (ASPEN) Training• Effective Training Techniques for Training Coordinators for the Surveyor Training Program• Faculty Development Program (FDP) and Basic Instructor Course (BIC)Consulting on Long-Term Care/ Skilled Nursing Facility Assessment regulatory requirements.Learning and Performance Management support for CMS Medicaid and CHIP Business Information System (MACBIS), leading the Medicaid and CHIP Program (MACPro) Education, Training, and Assistance Workgroup.

  • Towson University
    • Adjunct Professor
      • Aug 2019 - Present

Education

  • 1999 - 2002
    Brigham Young University
    Master of Science, Marriage, Family and Human Development
  • 1993 - 1999
    University of Utah
    Bachelor of Science, Developmental Psychology
  • 1993 - 1999
    University of Utah
    Bachelor of Science, Sociology
  • 1993 - 1999
    University of Utah
    Bachelor's degree, Psychology, Sociology
  • University of Utah

Suggested Services

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Industry Focus. “Professional Training and Coaching”

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