Experience

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  Veeva Systems

  • RTSM Program Director

    • Apr 2024 - Present

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  endpoint Clinical

  • Account Director

    • Sep 2022 - Apr 2024

    Endpoint Clinical is an interactive response technology company (IRT) which offers customizable randomization and trail supply management (RTSM) solutions.•Responsible for strategic oversight for our second highest earning pharmaceutical client by building, maintaining, and managing strong client relationships through tailored Governance and Relationship Management Strategies.•Accountable for account profitability; understand financial metrics, cost of poor quality, and ensure teams address appropriately.•Hit a growth margin of 184.26% within one year.•Provide oversight for change orders, timelines, budget, and maintain KPI’s and SLA’s. •All new builds were met with 100% on time milestone delivery.•Accountable for resourcing decisions for assigned portfolio, participating in business process, and engage in cross functional team collaboration.•Provide oversight for new initiatives by rolling out a dedicated support team, customer template, central reporting, and DCF reporting. Currently in process of overseeing a client based depot inventory management system.•Help mitigate identified risks associated with all aspects of client portfolio. •Create cross functional goals and objectives to provide best in class service to the client. •Coordinate and run the regular agreed upon client operational management meetings to maintain and strengthen the client relationships.•Create and deliver client specific standards and training.•Provides Audit support for clients contained within portfolio.

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  Clinical ink

  • United States
  • Pharmaceutical Manufacturing
  • 200 - 300 Employee

  • PMO Coordinator

    • Feb 2021 - Aug 2022

    Clinical ink is the global life science company that brings data, technology, and patient science together.Clinical ink has therapeutic-area expertise and offers Direct Data Capture, eCOA, eConsent, telehealth,neurocognitive testing, and digital biomarkers advancements.PMO Coordinator FEB-21 to Current• Provide overall leadership in respect to training of the Project Management team• Lead, implement, and drive adoption of PMO tools and processes to effectively manage thedelivery of projects for the organization• Serve as reference point for Project Management queries and provide guidance related toPMO processes and policies• Define, develop, and document the Project Management onboarding and training process• Provides leadership and directs the activities of the PMO, directing the staff in successfullymanaging projects, including interdependencies and prioritization across organizationalinitiatives, to meet the goals and objectives of the Leadership team• Ensure Project Management staff approaches their work with a cross-functional (department,organization, and partnerships) mindset• Sets standards for project management, including certifications and qualifications for ProjectManagers, success measurement criteria, methodologies, and tools to be used, etc.• Manages process change requests and expectations through a disciplined changemanagement process• Provides both verbal and written communications regarding project status, risks, and issues,and makes recommendations on project decisions to Director, Project Management• Ensure adherence to all project policies and standards• Seeks methods of improving/automating process and find ways to improve processes andprofitability• Assists in writing, reviewing, and publishing SOPs and Work Instructions

  • Program Manager

    • May 2017 - Feb 2021

    Program Manager MAR-19 to FEB-21•Responsible for Clinical ink’s largest portfolio Pharmaceutical client and co manage relationships with our integration vendors such as IRT and eConsent.•Responsible for direct line management of Project Managers driving customer priorities, identifying performance gaps, defining actions, and establishing improvement plans.•Liaise and work effectively with internal and external stakeholders at all levels of the organizations to achieve global program deliverable's and ensure excellent delivery and consistency within programs, including implementation of best practices, governance, and driving customer specific performance improvement projects.•Identify, define, and measure KPIs and core metrics across the program.•Manage department initiatives by establishing process protocol and related communication (e.g. SOPs, work instructions, reference materials).Project Manager MAY-17 to MAR-19•Developed and managed project plan that included timelines, communication plan, training plan, data transfer plan, and implementation plan mainly for Phase III global studies.•Served as the primary point of contact and project lead for Clinical ink's largest customer facilitating project build, UAT, execution, project scope & budget, project updates, reporting, change order management, and oversite on equipment shipping.•Point of contact for eCOA solutions and scale licensing & translations.•Liaise and work effectively with defining and carrying out the project requirements, including protocol analysts, forms designers, software testers, implementation, and software trainers.•Preferred PM for largest customer, leading complex study integrations with eConsent and IRT vendors assisting with receiving Patient Consent information (subject import) and Drug Accountability, Clinical Supplies receipt and dispense, return/destruction, and audits.•Delivers Investigator Meeting presentations that demonstrate use of Clinical ink's platform.

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  Comtech Command & Control Technologies

  • Baltimore, Maryland Area

  • Program Manager and Business Development

    • Mar 2016 - May 2017
    • Baltimore, Maryland Area

    Program Manager for Comtech Command & Control Technologies. Comtech provides a full spectrum of mission-critical products and services to government and civilian agencies. They offer highly-secure communications capabilities over any type of network, whether mobile, fixed, static, terrestrial, marine, airborne or in space.• Top Secret Clearance• Customer interfacing position that ensures activities are carried out in accordance with established specifications, schedules and budgets; which requires coordinating with departments internally, contractors, and the client.• Proactively participate in developing and improving processes and procedures that support company’s objectives.• Meet with project team members and management on regular bases to review project status.• Monitor, coordinate, and facilitate the entire lifecycle of assigned projects.• Actively managing 25+ contracted employees for Cyber Intelligence, whom support government mission critical activities.• Participate in proposal / RFP activity.• Prepares schedules, plans, anticipate potential schedule delays, and deliver required customer project status.• Project lead for in-building wireless and bandwidth services at multiple government locations. • Project lead for a government pilot intended for body worn cameras.• Currently managing over 10 cyber programs at multiple locations.

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  Greenphire

  • King of Prussia, PA

  • Senior Project Manager

    • Apr 2014 - Dec 2015
    • King of Prussia, PA

    Serving as a senior project manager for a startup corporation that provides payment technology software for clinical trial payments that reimburse patients participating in clinical trials utilizing an online portal and an additional system for physicians or investigators that oversee these clinics.• Lead implementation of technology programs and execute business strategies that ensure effective and productive project delivery. • Complete work breakdown structure for the estimation of efforts needed for each task.• Tracking and reporting project milestones and providing status reports to clients.• Support development of client requested new features/functionality of programs during or after product launch and assist in creation of pre implementation documentation that aid clients in product utilization.• Manage key accounts and serve as the point of contact for all pre and post project milestones to guarantee satisfaction or resolution of project issues. • Perform staff training to junior program managers and assist in QC and other tasks as needed.• Present Greenphire's solution at Investigator Meetings across the country.

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  KEANE

  • King of Prussia, PA

  • Client Relationship and Account Manager

    • Jun 2008 - Apr 2014
    • King of Prussia, PA

    Provided subject matter expertise for an unclaimed property, communications, compliance and consulting firm. Developed key relations while providing custom communication programs and data analysis for corporations, mutual funds, banks, brokers, insurance companies and transfer agents.• Served as direct point of contact for 20+ accounts providing comprehensive support and managed incoming data necessary for Unclaimed Property Reporting.• Managed 5+ key accounts that were associated with 50% of Company revenue. • Proactively managed client expectations and contract renewals, while adhering to Keane’s contractual obligations. • Facilitated SEC, Oddlot, Investor Data Quality and other related mailings for respective clients which encompassed mailing to over 100,000 holders (approximately 50k letters)and coordinating with multiple partners (Transfer Agents, Print Vendor, Client and internal departments).• Delivered work-related reports with coinciding explanation of each to applicable clients.• Managed services for SEC Regulations (SEC 17 Ad-17) and State Unclaimed Property Laws for Investor Communication and Retention Services clients. • Provided existing account service and established new accounts through effective sales and client service initiatives.• Identified new business opportunities with Keane's Mutual Fund clients.• Maintained operational oversight to commercial transfer agents: American Stock Transfer, BNY Mellon, Boston Financial Data Services, Computershare, DST Systems, BNY Asset Servicing, SunGard, US Bancorp and Wells Fargo.

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  Prescient Applied Intelligence

  • West Chester, PA

  • Account Manager

    • Jul 2006 - Feb 2008
    • West Chester, PA

    Assisted in business discovery and account management for a technology based company offering retail supply chain and replenishment solutions.• Maintained working knowledge of all business intelligence, vendor managed inventory, store level replenishment, scan based trading, data synchronization, collaborative solutions.• Provided training on solutions to potential and existing clients.• Facilitated application configuration and technology implementation.• Communicated software enhancements.