Bio
Credentials
-
Hospitality & Tourism Management Certificate
Florida Atlantic UniversityJun, 2020- Apr, 2026
Experience
-
Hotel Zoe Fisherman's Wharf
-
Daly City, California, United States
-
Conference Services & Catering Manager
-
Mar 1999 - Mar 2020
-
Daly City, California, United States
★ Supervised complex teams of banquet servers and housemen during scheduled events while also closely collaborating with the Sales Department, Front Desk, Housekeeping, and Accounting teams to ensure that each group in the company succeeded during any Meetings and/or Social Events. ★ Partnered closely with clients to guide operations & ensure that their group event ran extremely smoothly.★ Detailed events, coordinating client needs and logistical concerns as company liaison to all clients.★ Excelled as a coordinator bouncing between departments to fill in gaps, being positioned as a lynchpin team member across the company.★ Spearheaded a large amount of inter-departmental cooperation, promoting cohesion across the company and seeing significant improvement in company coordination before and during events.➜ Facilitated event management, guiding staff, and helping them focus on achieving top-class events.➜ Oversaw inventory management at the hotel, ensuring stock remained at usable levels at all times. ➜ Assisted in recordkeeping and documentation, ensuring overall accuracy and completion of information.➜ Fielded daily questions from other staff, offering general support and information as often as needed.➜ Determined and scheduled group functions, times, locations, and requirements to keep work efficient.➜ Developed menu pricing, guarantee policies, payment policies, room rental charges, service charges, and shipping & receiving charges to keep prices fair but profitable at all times. ➜ Coordinated shipping/receiving policies, vendor services, and adherence to Banquet Service Standards.➜ Fostered a workplace culture focused on anticipating guest needs and responding to them appropriately.➜ Recorded space requirements for all reserved spaces in the function diary to ensure contract accuracy.
-
-
-
Seabourn Cruise Lines
-
San Francisco, California, United States
-
Land Concierge
-
Dec 1996 - Jan 1999
-
San Francisco, California, United States
-
-
-
United Airlines
-
SFO Intl Airport
-
Customer Service Representative
-
May 1995 - Dec 1996
-
SFO Intl Airport
-
-
-
American Hawaii Cruise Lines
-
San Francisco, California, United States
-
National / International Sales Coordinator
-
Sep 1985 - Sep 1994
-
San Francisco, California, United States
-
-
-
Hilton Hawaiian Village
-
Honolulu, Hawaii
-
Reservations Sales Agent
-
Apr 1983 - Mar 1985
-
Honolulu, Hawaii
-
-
-
Amfac Hotels
-
San Francisco, CA and Honolulu, HI
-
Reservations Sales Agent
-
Nov 1981 - Apr 1983
-
San Francisco, CA and Honolulu, HI
-
-
Education
-
Great World Travel College
Certificate
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Hospitality”
Need a custom project? We'll create a solution designed specifically for your project.
References
Community