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Debbie J.

Account Manager at Phoenix Tapware
Intro Book
Seasoned customer service and sales professional with 10+ years of experience.
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Location
Australia, AU
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Bio

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Debbie J. is a seasoned professional with 10+ years of experience in customer service and sales management, including roles at Phoenix Tapware and CallActive. She holds a Diploma of Management and has developed strong skills in coaching, team leadership, and sales strategy. Debbie has a strong background in customer service and sales, with experience in managing teams of up to 20 people and developing close personal and professional relationships with internal business departments. She is skilled in coaching and developing team leaders, creating sales strategies and call flow procedures, and managing sales targets and performance.

Credentials

  • Diploma of Management
    -

Experience

  • Phoenix Tapware
    • Australia
    • Manufacturing
    • 100 - 200 Employee
    • Account Manager
      • Aug 2019 - Present

    • Customer Service Manager
      • Jul 2014 - Aug 2019

  • CallActive
    • Campaign Manager
      • Oct 2013 - Jul 2014

      > Coaching and developing Team Leaders > Effective client relationships developed and maintained > Understanding of sales staff and capability > Campaign management > R+R programs dedicated to ensuring that all staff are encouraged to excel > Understanding of variation and distribution from a business perspective > Management of sales targets and performance –> Recruitment > Performance Management > Data analysis

    • Customer First Team Leader
      • Nov 2010 - Jul 2014

      > Customer service and sales management for team of up to 20 > Creation of sales strategies and call flow procedures > Development of close personal and professional relationships with internal business departments to drive a greater and effective result > Coaching and developing Sales Consultants using GROW and WOH coaching models > Effective client relationships developed and maintained > Understanding of sales staff and capability> Monitoring call flow and Service Level (GOS) > Side by side coaching > Performance Management

  • CallActive
    • Sales Consultant
      • Jul 2008 - 2010

      Upon starting in this role, i had no experience in outbound selling or had worked in a Call Centre environment.Here i was able to gain all the necessary skills that enabled me to progress through the company and take on different roles and responsibilities.*Outbound cold/warm calling* Inbound sales/Customer service

Education

  • Langwarrin Secondary College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Manufacturing”

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