Experience

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  TISD

  • Killeen/Temple, Texas Area

  • Technology Aide

    • Nov 2017 - Present
    • Killeen/Temple, Texas Area

    Responsible for troubleshooting and fixing computers, laptops, iPads, and chrome books for the school. Assist children with all aspects of their education. Work with a special group of children in fifth, fourth and third grades on technical support, teaching them video production including editing and green screen.

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  Temple College

  • Temple TX

  • VN Secretary

    • Feb 2015 - Present
    • Temple TX

    Responsible for 65 VN students, updating all info pertaining to immunizations, grades, activities, and attendance. Responsible for all correspondence in the nursing department, assisting and running info sessions.

• 

  Belton School District

  • Temple TX, Taver Elementary

  • Technical Support

    • Aug 2011 - Feb 2015
    • Temple TX, Taver Elementary

    Started as a Substitute Teacher, duties included mentoring and teaching elementary age children.Worked long term with Special Needs children from ages 5-12. Became fulltime Instructional Tech Aide Aug 2011. Maintain and troubleshoot all school equipment including Laptops, PC, Printers, TV Monitors, Elmos and Projectors. Update all computers and laptops to current software and hardware of the districtKeep strict inventory control informationInstall new softwareRecommend new hardware and software to my individual schoolReimage all laptops and desktopsWork closely with Administration on any issuesOrder supplies for all equipment

• 

  Belton ISD

  • Temple TX

  • Long Term Substitute

    • 2010 - 2011
    • Temple TX

    Supported and taught elementary Special Needs Children ages 5-12. Managed class room, worked one on one with special needs children on verbal skills, and life skills. Assisted in other areas as needed.

• 

  Elite Software

  • Assistant to the Vice President/Floor Manager

    • Jun 2007 - Jun 2010

    Assistant to the Vice President/Floor Manager. Hired as a Training Representative and quickly moved into a position of Assistant to the Vice President. Also have been Interim Technical Support Lead, Interim Sales Lead and Interim Training Lead. Support customers in all aspects of the software, including installation, training, trouble shooting and purchasing of specialty items. As well as marketing and advertising for the company. Train customers over the phone on the softwareEscalation point for customers and employeesAssist in the hiring and screening processAssist customers with any technical issuesDevelop manuals for both internal and external useAssist with marketing and advertisingSales of both the product and specialty itemsParticipate in setting company policyAssist in new product developmentIn charge of advisory panel for new productionMentor and train employeesAttend trade shows

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  Criticom

  • Maryland

  • Helpdesk Administrator

    • May 2002 - Jun 2004
    • Maryland

    Help Desk Administrator. Hired to cleanup data base and upgrade to a new trouble ticket system. Duties include, evaluating new software, cleaning up Lotus Notes, recommending upgrades and data entry.Cleaning up databaseReviewing all customer ordersEvaluating new trouble ticket softwareReviewing and quoting maintenance for customersProject management of new trouble ticket systemTraining on new systems

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  NetworkMCI

  • Operations Manager

    • 1995 - 1997

    Manager, Customer Service/Help Desk. Manage a staff of 10-15 technical engineers for both help desk and video installations. Duties include staffing, project management, customer service, order fulfillment and installation of video equipment, integration of two help desk from FileMaker to Lotus Notes. Also responsible for developing a SOP for help desk.Project management for custom installsProject management for service callsTroubleshooting MCU’sTroubleshooting video equipmentWorked with FileMaker SoftwareWorked with Lotus NotesScheduling techs for both service calls and installationMeeting face-to-face, video or audio with customersProject Management for integration of two help desksInterview, hire and train staffConduct one on ones, annual reviews and quarterly bonuses reviewsClassify job positions as well as writing PD’s for all positionsTracking of video equipmentCustomer Service escalation pointBilling and collectionsDaily, weekly and monthly reporting