Experience

• 

  USDA

  • New Orleans, Louisiana

  • Program Analyst

    • May 2016 - Present
    • New Orleans, Louisiana

    Provide assistance to agencies in resolving payroll/personnel issues.Provide research that often results in solving processing issues.Verify availability of returned funds for recertifications.Process recertification.Process final time and attendance sheets through EPIC WebWorked on process impro...

• 

  Hancock Holding Co. (Whitney Bank)

  • Greater New Orleans Area

  • Special Asset Administrator

    • Sep 2009 - Present
    • Greater New Orleans Area

    Ensured loan documents were in compliance with bank regulations and federal lawsAssisted Chief Credit Officer in preparation of monthly, quarterly, and annual board and regulatory reportsManaged progress of loans assigned for collection or in litigationReconciled entire region of loan officer’s p...

• 

  Capital One, NA

  • United States
  • Financial Services
  • 700 & Above Employee

  • Consumer Loan Specialist, II

    • Jan 2007 - 2009

    Reviews residential loan files to verify that data is complete and meets standardsObtain property abstract, survey, and appraisal if neededReviews appraisal for errors and meets underwriting criteria and notifies lender of any discrepanciesInforms supervisor of discrepancies in title or surveyOrders flood determination Coordinates the closing with the borrower(s), closing agents, Realtors and others involved in the transaction Delivers all compliance documents and disclosures in a timely mannerManages a clean pipeline of loans in process coordinating with Processors, Underwriters and Closers on a daily basisKeeps all compliance requirements up to date and maintains a working knowledge of the products and services provided by the other lines of business and Bank affiliates

  • Business Banking Account Administrator

    • 2006 - 2007

    Reviews loan documentation prepared by another area and schedules loan closings with customersAssist customers in day to day transactions such as transfers from one account to another and advances on lines of creditPulls monthly reports to assist officer in maintaining account, future maturities and past duesAssists officer in getting updated financial information and forwarding information to the credit fileEngages attorneys to do the loan closing; works closely with attorneys to make sure loan documentation on the front and back end are correctOrders proper appraisals and phase I environmental if neededPulls monthly exception report to keep exceptions below standards and sends information to proper area to be clearedAttends loan closings if neededCross -sells additional services to existing customers such as insurance and cash management products Provides proactive customer service relating to problem resolution and specific customer requestsPrepares appropriate portion of loan documents with appropriate party and schedules closings for customer Monitors loan portfolio for renewal dates and coordinates renewal documents (internal and external) Develops a call schedule to proactively develop relationships with contact personnel of Tier I customersCloses and completes loan packagesAssists in tracking and collecting current financial statements for portfolioChecks for existing exceptions that need to be cleared and works with appropriate party to clear exceptions when needed

  • Business Banking Loan Administrator, III

    • 2002 - 2006

    Reviews commercial loan files to verify that data is complete and meets standardsObtain property abstract, survey, and appraisal if neededReviews appraisal for errors and meets underwriting criteria and notifies lender of any discrepanciesInforms supervisor of discrepancies in title or surveyOrders flood determination Coordinates the closing with the borrower(s), closing agents, Realtors and others involved in the transaction Delivers all compliance documents and disclosures in a timely mannerManages a clean pipeline of loans in process coordinating with Processors, Underwriters and Closers on a daily basisKeeps all compliance requirements up to date and maintains a working knowledge of the products and services provided by the other lines of business and Bank affiliates