Experience

• 

  Debenhams

  • Hounslow

  • Supervisor

    • Apr 2012 - May 2021
    • Hounslow

    I am a supervisor, in charge of click & collect, Refunds & Exchanges, Customer Services, Kids Wear, Lingerie, Home, merchandising and manage a team of 25 colleagues, who enjoys a challenge and not afraid of hard work to better myself and motivate my team to be the best that can be. I am enthusiastic about my job i complete on my daily duties,* Customer Service* Admin* Refund & Exchanges* Cash Handling* Click & Collect* Organise and delegates daily and weekly workload* Identifies and allocate priorities* Uses sales data to focus the team, activities* Rota Management * Ensures accurate and efficient operations, Opening & Closing procedures* Cash Office duties* Disciplinary & Appeals * Promotes customer loyalty e.g. account card/beauty card* Manages till efficiency promptly and courteously * Customer Complaints* Refund & Exchanges* Monitors advertence to fixture disciplines * Ensures work area accurately replenished and covered as per customer visuals* Recovery* Ensures pricing and ticketing are correct at all times including for promotions & POS* Advises customers on products and services at every opportunity* Provides direction and support to the team to achieve daily tasks/routines* Works closely with team members to get the best from the team e.g. recognition for a job well done* Recruitment* Training* Coaching* Encourage and supports team to sell through all channels* Health & Safety

• 

  Wickes

  • Twickenham, United Kingdom

  • Senior Sales Advisor

    • May 2011 - Aug 2011
    • Twickenham, United Kingdom

    I was employed on a temporary contract as a senior sales advisor* Supporting the till banks* Customer Service* Customer complaints and feedback* Refund & Exchanges* Cash Handling* Change order request* Health & Safety* Replenishment* Staff Training* Recovery* Support Deliveries* Sales* Scheduling

• 

  USHERS BREWERY LIMITED

  • Slough, United Kingdom

  • Proprietor

    • Jan 1997 - Oct 1999
    • Slough, United Kingdom

    I was the Landlady of the Red Lion Colnbrook in Slough* Customer Service* Cash Handling* Banking* Ordering* Stocktaking* Meetings with suppliers* Health & Safety* Food Safety* Food handling/prep* Book keeping* Admin* Schedules* Staff Meetings* Security

• 

  GOUGH BROTHERS LIMITED

  • Richmond upon thames

  • Manager

    • Mar 1982 - Jun 1986
    • Richmond upon thames

    I was the manager of the Gough Brothers Off Licence based in St Margerates, Richmond* Customer Service* Merchandising* Visual* Training* Cash Handling* Ordering* Stock Taking* Banking* Admin* Replenishment

• 

  Petcare

  • Feltham middlesex

  • Shop Owner

    • Mar 1974 - Sep 1980
    • Feltham middlesex

    I was a petshop owner based in feltham* Opening & Closing procedures* Cash Handling* Customer Service* Animal Welfare* Ordering* Meetings with suppliers* Banking* Ordering* Stock Taking* Health & Safety* Book Keeping* Admin* Schedules* Staff Meetings