Bio
Experience
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Hi-Tec Sports USA
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Modesto Ca.
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Accounts Receivable
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Sep 2010 - Present
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Modesto Ca.
Collect on past due accounts. Email, fax statements. Process credit card transactions. Resolve chargebacks. Run aging report and open order report to credit release orders. Process adjustments to balance out accounts.
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WaMu/JPMorgan Chase
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May 2004 - Apr 2009
Audited queues to make sure all policies and procedures were followed, Assisted and serviced customers through emails, Audit documents at installation into production to ensure adherence to compliance and code specifications. Track findings for resolutions. Created procedures for mortgage side of business.
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Pleasanton Ca.
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Pleasanton California
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Providian Financial
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Dec 1998 - Jun 2002
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Pleasanton California
Customer Service for card services.Online services, assisted customers with online issues.Collections, collect on past due accounts, process payment arrangements,settlement negotiations, work with attorney representation regarding settlements, bankruptcy, call quality: provide feedback to representative on calls.
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Suggested Services
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Industry Focus. “Accounting and Auditing”
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