Experience

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  Utilities Inc.

  • Customer Service Representative

    • Jun 2002 - Jun 2008

    Answered inquiries at the rate of 50+ calls per day. Responsible for calming customers down who were highly irate. On a team of 8. Responsible for all incoming calls. Completed various bill reports. Issued letters of credit and history. Compiled customer payment histories. Responsible for radio dispatching (entire state of Florida). Responsible for shut-offs.

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  Transpo Electronics

  • Production Secretary and HR Assistant

    • Jun 1995 - Jun 2002

    Production Secretary....Assigned to handle secretarial responsibilities for a Department Manager and several supervisors. Additional duties included participation on the company Safety Council. This required attendance and certification at a CPR class and continual observation of the floor to insure OSHA standards were being met. Responsible for data input on a daily basis regarding production floor processes. Responsible for inventory. Issued reports on company software. HR Assistant...recruited, screened, and trained personnel. Greeted and scheduled new hires. Resolved employee issues. Coordinated travel for employees and maintained a tracking system for employee records. As the POC for the HR department, responsible for maintaining reports on 700 employees.

• 

  Utilities Inc.

  • Customer Service & Accts Payable

    • Jan 1983 - Jun 1995

    Answered inquiries at the rate of 50+ calls per day. Responsible for calming customers down who were highly irate. On a team of 8. Responsible for all incoming calls. Completed various bill reports. Issued letters of credit and history. Compiled customer payment histories. Responsible for radio dispatching (entire state of Florida). Responsible for shut-offs. Also performed bookkeeping duties tracking invoices.