Experience

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  Computacenter US

  • United Kingdom
  • Information Technology & Services
  • 700 & Above Employee

  • Material Master Manager

    • May 2022 - Present

  • Material Master Manager

    • May 2022 - Present

  • Material Master Specialist

    • Jun 2021 - May 2022

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  Family Dollar

  • Poconos, PA

  • Store Manager

    • 2016 - 2018
    • Poconos, PA

    Monitored and audited stock and inventory levels. Managed vendor relationships, initiated procurement for replenishments and seasonal items. Developed marketing and promotional strategies to attract new customers and increase sales. Oversaw store appearance. Tracked sales and payroll, determined staffing needs, prepared schedules, delegated tasks, handled separations and evaluations.

• 

  Express Mart

  • Store Manager

    • 2012 - 2014

    Lead team of up to 15 associates and co-managers; determined staffing needs, prepared schedules, delegated tasks, recruited new employees, conducted evaluations, and handled separations. Tracked sales, payroll, and other metrics; prepared daily, weekly, and monthly reports, spreadsheets, and P&L statements. Monitored and audited stock and inventory levels. Managed vendor relationships, initiated procurement for replenishments and seasonal items. Developed marketing and promotional strategies to attract new customers and increase sales. Communicated regularly with higher managers; addressed escalated issues and provided updates on sales metrics. Oversaw store appearance and compliance with safety regulations.Selected accomplishments:• Recognized for ability to lead operational turn-around at underperforming locations; drove 9% sales increase over previous year in ’14 and formally awarded for sales achievements in ’13.• Spearheaded development and implementation of spreadsheets to streamline daily tracking in two districts.• Mentored and motivated team members to excel in fast-paced environment; assisted four individuals in earning promotions.

• 

  Rocky Road Cafe

  • Binghamton, NY

  • Business Owner

    • 2008 - 2011
    • Binghamton, NY

    Managed day-to-day restaurant operations and financial performance. Recruited and developed front- and back-of-house staff; coordinated schedules, evaluated performance, and handled disciplinary matters. Prepared all required records for federal, state, and local agencies. Ensured compliance with safe food handling and equipment operation requirements; maintained and repaired restaurant equipment. Selected accomplishments:• Devised and implemented all policies, procedures, and processes to run a restaurant.• Provided training and mentoring to all staff to ensure high customer satisfaction and loyalty.

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  Verizon

  • Binghamton, NY

  • Web Tech/Customer Service Representative

    • 1997 - 2007
    • Binghamton, NY

    Served in technology and customer service roles over the course of ten years. Created and delivered multimedia presentations; gathered input from managers. Interfaced with customers to address and resolve account & service questions; provided coaching to customer service representatives on standards, policies, and expectations. Rotated through temporary management assignments overseeing teams of 15-90 representatives. Selected accomplishments:• Leveraged technical knowledge to excel in new Web Tech position, including sourcing, procuring, and maintaining computer equipment and projectors.• Successfully designed and developed an Intranet site for representatives in New York North region.• Developed engaging and informative presentations to convey information to union employees.• Consistently exceeded all annual customer satisfaction and productivity targets

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  BInghamton Savings Bank

  • PC Support Technician

    • 1987 - 1997

    Provided computer hardware and software installation, upgrades and support for ten years at a local bank. Developed Access databases; provided network and email support; trained new computer room operators. Operated and maintained all computer room equipment and documentation.Selected accomplishments:• Sole support provider for network and email issues for the branches opened on Saturdays.• Developed computer room documentation that was approved by an independent auditing company.