Experience

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  Universal Destinations & Experiences

  • Orlando, Florida, United States

  • Analyst - Revenue Management

    • Jun 2023 - Present
    • Orlando, Florida, United States

    Providing strategic and analytical support to leadership teams, specializing in recommending merchandise and new ventures price changes for increased financial performance. Collaborating with Universal Orlando Resort™, Universal Studios Hollywood™, and international parks' BAIE and operational counterparts.

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  The Walt Disney Company

  • Senior Accounting Associate

    • Sep 2022 - Jun 2023

  • Accounting Associate Auditing

    • Sep 2021 - Sep 2022

    The accounting associate role is a focus in the auditing area of accounts payable. This role supports the Controls and Compliance team to assure compliance with internal procedures through examining records, reports, operating practices, and documentation. The responsibilities include supporting global stakeholders and suppliers, managing customer inquiries through multiple communication methods, following internal auditing guidelines for invoicing and payments, address invoice defects to make sure payments are made accurately and on time, researching and resolving complex problems, and analyzing inquiry data and identifying process improvements to reduce or eliminate defects and present this to operational leadership.

  • Accounting Associate Bank Verification

    • Mar 2021 - Sep 2021

    Provide excellent customer service and operational support to stakeholders and suppliers with responsibilities including customer service, achieving posting goals, and addressing invoice defects in a timely manner. Key duties and responsibilities also include verifying supplier account information over the phone, mange customer inquiries through multiple communication touch points, researching and solving complex problems, following internal auditing guidelines, and analyzing date to identify process improvements to reduce/eliminate defects ad present these issues to operational leadership.

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  Walt Disney World

  • Orlando, Florida, United States

  • Merchandise Cast Member

    • Aug 2018 - Nov 2020
    • Orlando, Florida, United States

    Merchandise Locations- Magic Kingdom Main Entrance Area Stocker, Magic Kingdom Strollers and Mobility Area, Magic Kingdom Pirates of the Caribbean Gift Shop, Magic Kingdom Transportation Center Mickey's Gift Station, Magic Kingdom Memento Mori, Magic Kingdom Main Entrance Special Events, Magic Kingdom Chamber of Commerce Package Pick Up, Magic Kingdom NewsstandEpcot Main Entrance Area Stocker, Epcot Strollers and Mobility Area, Epcot Norway Pavilion, Epcot Mexico Pavilion, Epcot Germany Pavilion, Epcot MouseGear, Epcot Pin Central, Epcot Gateway Gifts, Epcot Art of Disney, Epcot Camera CenterAnimal Kingdom Strollers and Mobility Area, Animal Kingdom DinolandHollywood Studios Rock Around the Shop, Hollywood Studios Parkwide Outdoor Drink CartsArt of Animation Ink & Paint Shop, Contemporary D23 Special Event, Pirates of the Caribbean Annual Pass Pop Up EventResolve guest complaints quickly and professionally while maintaining theme of the area.Deliver exceptional guest service and initiate guest interactions to ascertain the guests' want or needs with friendly, effective communication as well as create unique experiences in theme with work location.Maintain efficiency in operations with large number of guests, keeping areas clean, organized, and stocked.Being able to perform independently as well as in a team setting in high volume areas as well as being able to assist guests with special accommodations.Ability to perform in a fast-paced environment while still maintaining an entertaining, fun, and dynamic experience for guests.Cash and POS duties performed in a timely manner.Able to adhere to company policies and Disney Look guidelines to keep in theme with the Disney brand and standards during guest engagement as well as on and off the sales floor.

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  Chick-fil-A-Franchise

  • Tallahassee, Florida, United States

  • Fast Food Team Member

    • Jan 2018 - Aug 2018
    • Tallahassee, Florida, United States

    Quickly and efficiently took orders on different platforms while maintaining and delivering excellent customer serviceKnowledge of safety procedures and keeping a safe work environment for fellow team members and guestsDisplayed enthusiasm for everyday tasks, duties, and throughout the day when describing menu items and interacting with guests

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  Walt Disney World

  • Orlando, Florida, United States

  • Food and Beverage Cast Member

    • Aug 2017 - Jan 2018
    • Orlando, Florida, United States

    Food and Beverage Locations:Epcot Food and Wine Thailand, Epcot Food and Wine Greece, Epcot Food and Wine Hawaii, Epcot Food and Wine Australia, Epcot Food and Wine Craft Beers, Epcot Food and Wine Farm Fresh, Epcot Food and Wine Islands of the Caribbean, Epcot Food and Wine PatagoniaAnimal Kingdom Parkwide Outdoor Vending Carts, Animal Kingdom Flame Tree BarbequeBlizzard Beach Park Wide Quick Service Carts and Booths, Blizzard Beach Lottawatta LodgeFollow and abide by food safety standards and procedures while processing guest orders in a timely manner.Resolve guest complaints quickly and professionally while maintaining theme of the area.Deliver exceptional guest service and initiate guest interactions to ascertain the guests' want or needs with friendly, effective communication as well as create unique experiences in theme with work location.Maintain efficiency in operations with large number of guests, keeping areas clean, organized, and stocked.Being able to perform independently as well as in a team setting in high volume areas as well as being able to assist guests with special accommodations.Ability to perform in a fast-paced environment while still maintaining an entertaining, fun, and dynamic experience for guests.Cash and POS duties performed in a timely manner.Able to adhere to company policies and Disney Look guidelines to keep in theme with the Disney brand and standards during guest engagement as well as on and off the sales floor.

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  Macy's , LLC

  • Jensen Beach, Florida, United States

  • Shoes Support Associate

    • May 2017 - Aug 2017
    • Jensen Beach, Florida, United States

    Supported sales associates by conducting personal shopping for clients by offering exceptional customer serviceMaintained and completed inventory and stock assignmentsGave exceptional customer service in order to help customers find products that satisfied their needs or alternatives if options were not available